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P_Lash
Paper Tape
Posts: 2
Registered: ‎01-24-2019
Location: US
Views: 266
Message 1 of 4

Card charged twice!

Hi,

 

I ordered a thinkpad X1 extreme, and my card has been charged twice!

Order number is 4292434401. Once while ordering, and another time three days ago. Same amount both times.

 

What do I do?

Administrator
Administrator
Posts: 6,814
Registered: ‎09-03-2014
Location: SK
Views: 209
Message 2 of 4

Re: Card charged twice!

Hello and welcome to the Community,

 

The first will have been an initial credit hold and not a charge to check funds are available and enable the order to be processed. The second will be the actual charge placed when your order shipped on the 22nd, the first will be dropped automatically by your credit institution.

 

To check your order status please visit:
https://www.lenovo.com/us/en/shopping-faq/#

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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Please don't ask me questions by Personal Message; questions belong in the forums.
 

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P_Lash
Paper Tape
Posts: 2
Registered: ‎01-24-2019
Location: US
Views: 193
Message 3 of 4

Re: Card charged twice!

Even if the first transaction was a credit check, my balance has been deducted twice the amount, and it has been 13 days since the initial charge. When is this charge going to be reversed??
Community SeniorMod
Community SeniorMod
Posts: 9,098
Registered: ‎01-01-2010
Location: US
Views: 157
Message 4 of 4

Re: Card charged twice!

If the first is a credit hold (authorization), Lenovo isn't involved.  You need to contact the credit card issuer. The first charge should have gone away the instant the real debit hit.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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