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1 Posts

09-21-2021

India

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Cashback nor received

2021-09-21, 13:39 PM

I have bought felx 5i in the month of march but I haven't received cashback of Rs. 5000/- yet. How should I go with it. My laptop serial no. is [redacted]

 

MOD: Serial number removed as it's a privacy risk on a public forum. Post moved to General - Doc

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11994 Posts

09-04-2014

Slovakia

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Re:Cashback nor received

2021-09-22, 8:45 AM

Hello and welcome to Community,

 

Have you already queried this with Order Support? You will need to provide your original order number and the name of the specific promotion under which you ordered the system, they should be able to assist you.

 

Andy

 

Community Administrator
Lenovo eServices

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3 Posts

11-25-2021

India

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Re:Cashback nor received

2021-11-25, 5:13 AM

Same case for me. The LENOVO cashback offers seems to be bogus. I purchased laptop during the Legendary sale and i am supposed to get 10% cashback for using my Axis Credit card. The promised timeline is over and order support team requested for 15 more days. More than 15 days has passed and now the support teams is beating around the bush. No proper escalation matrix available. I feel cheated and will never trust LENOVO again.

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11994 Posts

09-04-2014

Slovakia

33123 Signins

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  • Posts: 11994
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  • Message 4 of 7

Re:Cashback nor received

2021-11-25, 12:30 PM

Hello and welcome to Community,

 

I'm sorry that things aren't happening for you as quickly as you would like. Could you post your order number and a link to the offer you are referring to if that is still possible, I was able to find one but it appears to be different as it doesn't mention your card issuer and has 30 days as the expectation to receive the cashback.

 

Andy

 

Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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Please don't ask me questions by Personal Message; questions belong in the forums.


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3 Posts

11-25-2021

India

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  • Message 5 of 7

Re:Cashback nor received

2021-11-25, 17:06 PM

Order No 4601784049. The transaction was done on 7/10/21 during the LEGENDARY sale using AXIS bank credit card. The offer link is now updated to the current Winter Sale. Please help me get the cashback.

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11994 Posts

09-04-2014

Slovakia

33123 Signins

1241855 Page Views

  • Posts: 11994
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1241855
  • Message 6 of 7

Re:Cashback nor received

2021-11-26, 8:50 AM

Hello,

 

I've reached out to the team and requested some clarification which will likely take a while, I'll update you when I receive feedback if I don't see you have been directly updated.

 

Andy

 

Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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3 Posts

11-25-2021

India

3 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎11-25-2021
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  • Message 7 of 7

Re:Cashback nor received

2021-11-26, 8:57 AM
Thank you, thanks for helping!
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