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Blue Screen Again
Posts: 9
Registered: ‎01-10-2011
Location: UK
Message 11 of 172 (2,971 Views)

Re: Cashback offer questions

 

Thanks Smiley Happy

 

 

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Paper Tape
Posts: 2
Registered: ‎01-29-2011
Location: UK
Message 12 of 172 (2,852 Views)

Problems claiming £100 cashback

Hello,

 

In November 2010 I purchased a thinkpad edge and took advantage of the £100 cashback offer.

I submitted my claim in December on the lenovo-promotions.com website and I haven't received any response or cashback.

I have twice tried emailing the lenovo-promotions@techprotect.de contact address shown on the website but I am not getting a response.

Does anyone know of another email or telephone number to contact so I can get this cashback issue resolved?

 

Thanks

Punch Card
Posts: 13
Registered: ‎01-30-2011
Location: GB
Message 13 of 172 (2,830 Views)

Cashback Problems

Hi, 

I have submitted my claim as required by the terms of the offer, but have not had anything to confirm it has been received despite e-mails to various areas of Lenovo. They did reply to one e-mail to give me a phone number that just rang out. I am just waiting for Lenovo to say they won't accept as it is outside the 30 days, when it is them that are simply not replying to my queries. Can anybody help with this before I pursue the Citizens Advice Route, looking at the forums I am not the only person having problems with this.

Paper Tape
Posts: 2
Registered: ‎01-29-2011
Location: UK
Message 14 of 172 (2,795 Views)

Re: Cashback Problems

Hello,

 

I have emailed the following address and I got a speedy reply.

 

help@lenovocashback.com

 

Apparantly my cashback should be paid later this week. I will let you know if it appears.

 

 

Punch Card
Posts: 13
Registered: ‎01-30-2011
Location: GB
Message 15 of 172 (2,613 Views)

Re: Cashback Problems

Thanks I will try that.
Punch Card
Posts: 13
Registered: ‎01-30-2011
Location: GB
Message 16 of 172 (2,590 Views)

Re: Cashback Problems

No success with that, fobbed off to yet another department. Customer Service, I don't think Lenovo will see any more of my custom.

What's DOS?
Posts: 1
Registered: ‎02-07-2011
Location: Netherlands
Message 17 of 172 (2,518 Views)

Re: Cashback Problems

Hello,

 

Same problem in the Netherlands. I purchased a Lenovo laptop too.

Filled in the forms, got a confirmation and after that..... nothing.

 

Called Lenovo, Netherlands. A Belgium lady called me back the same day that the problem was solved and I would receive my 50 euro within 5 days. I asked for a casenumber, contact of somekind but she could not give that.

 

Now 2 weeks later, no money.....

 

Lenovo = cheating & Frauds!

Lenovo Staff
Posts: 3,798
Registered: ‎07-11-2010
Location: Malaysia
Message 18 of 172 (2,498 Views)

Re: Cashback Problems

Hi hjanholts,

Sorry you would have to go through that as well. Did she mention how the 50 euro would be transfer to you? I will escalate this issue to the complaints management team, appreciate if you could PM me the following.

Name:
Mobile:
Email:
Model Type:
Serial Number:
Date of Purchase:

//JameZ
Paper Tape
Posts: 4
Registered: ‎02-08-2011
Location: UK
Message 19 of 172 (2,486 Views)

Re: Cashback Problems

Hi

 

At least you got a response - I bought a Lenove Edge 15 laptop with £100 cashback for my daugheter's Christmas present on 8th December and have been trying to claim the cashback ever since the 30 days has elapsed.

 

I rang the UK customer service number and got told it was nothing to do with them and to email lenovo-promotions@techprotect.de

 

I did this and got no reply whatsoever. I tried to submit the claim again and got an email asking me to fax the proof of purchase over to them, which I did, and then have heard nothing. I can't beleive that an organisation as large as this can treat customers this way.

 

Wherever I go to try and speak to somebody, I just got told to email lenovo-promotions@techprotect.de and that's it.

 

Can anybody help me ? Either with a name or telephone nu,ber I can contact somebody on ?

 

Many Thanks

 

Duncan Wellington

Posts: 8,592
Topics: 428
Kudos: 1,542
Solutions: 347
Registered: ‎11-19-2007
Location: US
Message 20 of 172 (2,474 Views)

Re: Cashback Problems

Welly,

 

We are looking into this further - I know that there have been some delays and Lenovo has brought in a new partner to help get these processed.  This has been reported in the German forum as well, and some progress is evident as some customers have posted that they have received their cashback.

 

I appreciate your patience as I know you have been waiting and are a bit frustrated....

 

Best regards,

 

Mark

____________________________________________

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Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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