Betreff: No Cashback [ Edited ]

[Tron6]

RE: Still waiting for my £100 Cash back promotion

Hi JameZ, Below are my details


Please confirm after receiving my message and let me know if you need more details to escalate this matter with the management. Thanks.

Below is the approval email sent to me on 21/03/2011 by Lenovo Promotion Team:

Moderator Note: Private information removed.

[Maliha Retired Moderator]

Hi and welcome to the forum Tron8!

JameZ asked to send a PM to him, the information you detailed is private and should only be forwarded via PM. In case you're wondering how to send a private message, just click on his username, it's on the right hand side.

[AngryLenvoUser]

I still haven't received my cashback while it was promised to me a week ago already and the previous e-mails. This is getting nowhere.

[claudiaborges]

Hi Lenovo, 

Lets try this. Some months ago I bought a Lenovo notebook and was entitled to cash back. I have sent all the information asked but have never received any cash back. I sent also emails asking why have I not received the cash back but the emails have never been answered. 

Would you answe this one, pls?

Thank you

From: lenovo-promotions@techprotect.de
Date: April 5, 2011 2:13:06 PM GMT+02:00
To: claudia.borges@xs4all.nl
Subject: Lenovo Cashback bevestigingsmail

Geachte Lenovo klant,

Bedankt voor uw deelname aan ons cashback-programma. U heeft het
registratieproces voltooid; uw aanvraag zal binnen de komende dagen worden
verwerkt.

Als u uw definitieve klantfactuur nog niet als onderdeel van het
registratieproces hebt ingediend, moet u dit nog binnen de komende 7 dagen
doen. Zonder kopie van de factuur kunnen wij uw opdracht helaas niet
verwerken en moeten wij deze annuleren.

U kunt uw factuur/facturen per fax indienen via het nummer: +49 7031 7632
5563. Vermeld u hierop a.u.b. uw registratienummer.


Registratienummer: LEN-10002959-2
Opdrachtnummer: 04.05.2011



Voor vragen kunt u contact opnemen met ons Customer Service Center per
mail (lenovo-promotions@techprotect.de) maandag tot vrijdag van 09.00 tot
17.00 (MEZ)

Hartelijk bedankt.

Met vriendelijke groet,
Uw Lenovo Promotion Team

[themilkman23]

I have two cashback orders in (as the laptops were bought at seperate times) LEN-10002773-7 & LEN-10002824-7.

These were cancelled as they didn't receive proof of purchase even though it was attached when the form was initially filled out.

I have emailed them four times over the past three weeks and never get a reply.

I buy quite a lot of Lenovo kit for where I work and have never had any problems - I suppose it's right that you see a companies true colours as soon as you start to have problems.

[Katarina Former Employee]

Hi all,

Due to the big success of the cashback promotion the vendor TechProtect is currently facing slight delays in payments.
Please be patient and await the payment of claims which are entitled for the cashback within next three weeks.

Thanks for understanding,
Kind Regards

Katarina

[themilkman23]

Hi Katarina, thanks for that but in my case the orders were cancelled and they are also ignoring my emails.

Difficult to be patient when there is no word or reply from the company don't you think?

[Katarina Former Employee]

themilkman23

please send me a PM with your name and claim number, I'll go back to the vendor and verify why your orders have been cancelled.

Thanks,

Katarina

[alanterrill]

Katarina,

I'm in the same position -I've got four claims for £100 each which have been achknowledged back in March, but no money has been received, and they don't answer my emails. I can send you my references numbers but how do I get a PM to you?

Thanks,

Alan Terrill

[andyP Retired SuperMod]

Click on Katarina's member name to the left of her above post, this will open her member profile. On the right side of her profile you will see under Contact there is a link - Send this user a private message - clicking on the link will open the PM function.

Alternatively you can click on the envelope at the top of each forum page.