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  • Posts: 1
  • Registered: ‎07-18-2016
  • Location: India
  • Views: 44
  • Message 1 of 1

Complaint about lenovo Y50-70 broken screen replacement under ADP

2016-07-21, 5:51 AM

My laptop's screen is Lenovo Y50-70 15.6 FHD IPS Samsung LTN156HL07.  It is broken in May 2016 and my laptop is under ADP. I submitted my laptop in Hi-tech informatics service centre in Hyderabad on May 18. I'm one week they got a screen that is TFT display.  So I complained that it is not the exact screen model of my laptop as TFT generally changes viewing angles but whereas IPS don't. So they returned the first screen they got. For the second time in another two weeks they called me and told that they got a screen in broken condition and they had to return it back and I should wait for another two weeks. But I didn't hear from them for three weeks. So I called them and went angry on them for not repairing my laptop and in one day I got a call from lenovo saying that they have ordered the screen from foreign as it is not available in India and the service centre will receive it by July 15. So I waited till July 15 and then called them to know whether it is repaired or not.  And now they are saying that they don't know even know the arrival time of the screen whether it is dispatched or not and they told that I have to wait for another two weeks.  What the he'll are they doing? They can't even repair my laptop for two months. They can't get the screen? I'm leaving hyderabad in one week to another state where I'm studying. This is the worst ever service I have ever seen. I request any lenovo support specialist online and seeing this message to please repair my laptop as soon as possible.

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