06-20-2011 03:04 AM - last edited on 06-20-2011 11:12 AM by andyP
Dear Customer Service Manager,
I am very disappointed because the repair service you provided was unsatisfactory in the following reasons:
I am complaining that Lenovo is trying to exclude a technical failure from warranty. This is in breach of our warranty contract as laid down by the consumer protection law in UK.
To resolve the problem I require you to repair the display unit of my laptop without any charge whilst reserving my right to claim against you.
I look forward to hearing from you and to a resolution of this problem. I will wait for a week before arranging for the matter to be corrected by a third party at your cost or seeking help from British Office of Fair Trading. Please contact me at the above address or by phone.
Moderator note; personal information removed in accordance with the Forum Rules
06-20-2011 06:30 PM
05-27-2012 07:42 PM
I bought a lenovo ideadpad last year in 2011. But after 2 months the touchpad stopped working. I put the repair order at lenovo and sent the laptop to lenovo depot. The problem was fixed but then again after using it for 1 month, the problem still persists.
I again called the lenovo support center and they have again asked me to send my laptop to the lenovo repair center.
Idont know at the first place what repairs did they make during the first time. and now I am not sure if i send my laptop again are they going to do the same kind of repair as they did the first time.
I am really not satisfied with the service. Either the laptop should be repaired properly or just replace it with new one.