05-19-2014 03:33 AM
After long waiting finally I received my Lenovo ThinkPad X1 Carbon (new model) on May 2nd. After 1 week of use the system crashed, all lights flickering, and no way to reboot the machine. So a hardware problem.
I called immediately (on May 12th) Lenovo customer service to report the problem. They told me the motherboard should be replaced. I thought and to me seems logical since the laptop was only 1 week in use it would be replaced with an new one. I don't like having after one week of use already a repaired laptop. So that's my first complaint (not replaced by a brand new laptop). My second complaint: the Lenovo person on the phone told me it would only take a few days to order/replace the motherboard. In the mean time (today) I already phoned again to the Lenovo Customer Support, to get an update on my case: the only thing they can say we still don't have an ETA for the motherboard! We don't know how long it will take 1 more week, 1 more month ??? we don't know. My situation: I'm a freelance IT professional needing everyday a performant laptop. I decided buying the (expensive) ThinkPad X1 Carbon, instead of a machine from the competition (I worked years with PCs from the competition). But I can say, if my problem, by preference replacing my broken laptop by a new X1 Carbon, will take still some more time, it will be my first and last Lenovo ever!
05-19-2014 05:33 PM
07-12-2014 10:44 AM
post moved to 3000 & Essential notebooks board
10-02-2014 11:40 AM
I would like to log a complaint- As the IT department in company I would like to warn anyone that Lenovo does not support their devices well. We have purchased 15 Lenovo Tablet 2's and had to send them in repeatadly which the support in Atlanta Georgia realizes but no recall has been done and once the warranty runs out the minimum charge is $475 for a $600 dollar device. All together I have purhased 15 Lenovo Tablets and 15 Lenovo X240's and as a business we may walk away from Lenovo because of their lack of support.