08-11-2017 05:08 PM
I had a Y700 14" computer that was sent into repairs, and Lenovo could not repair my computer and so offered me a full refund instead. But they told me they could not refund my card, but rather would mail the refund to me in the form a card/voucher. Does this mean I will only be able to use the refunded money on Lenovo products? Can I put that money into the bank??
The case number is 03099386
08-14-2017 06:18 AM
Hello jfelgate, welcome to the Community,
Refunds in North America are now in the forum of a cash card which will enable you to spend the value as if it were a debit card wherever you like on whatever you choose to or, deposit the funds directly into your bank account as you wish. It should also be possible to request a conversion to a paper check but I believe there may be some fees involved for doing this. A full explanation of possibilities should be sent along with the card.
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