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jfelgate
Paper Tape
Posts: 2
Registered: ‎08-11-2017
Location: US
Views: 233
Message 1 of 2

Confusing Method of Refund

I had a Y700 14" computer that was sent into repairs, and Lenovo could not repair my computer and so offered me a full refund instead. But they told me they could not refund my card, but rather would mail the refund to me in the form a card/voucher. Does this mean I will only be able to use the refunded money on Lenovo products? Can I put that money into the bank?? 

 

The case number is 03099386

Administrator
Administrator
Posts: 7,142
Registered: ‎09-03-2014
Location: SK
Views: 171
Message 2 of 2

Re: Confusing Method of Refund

Hello jfelgate, welcome to the Community,

 

Refunds in North America are now in the forum of a cash card which will enable you to spend the value as if it were a debit card wherever you like on whatever you choose to or, deposit the funds directly into your bank account as you wish.  It should also be possible to request a conversion to a paper check but I believe there may be some fees involved for doing this. A full explanation of possibilities should be sent along with the card.

 

Andy

 

English Community Leader
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