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6 Posts

04-20-2019

US

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Contact Case Managers

2020-07-09, 14:58 PM

Its been a week since my case manager has contacted me and I've received no update on the status of my laptop. I shipped my laptop in almost a month ago to fix the camera and microphone. Is there anyway to contact them? They never seem to pick up the phone and they haven't replied to any of my emails. 

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6 Posts

04-20-2019

US

15 Signins

112 Page Views

  • Posts: 6
  • Registered: ‎04-20-2019
  • Location: US
  • Views: 112
  • Message 2 of 3

Contact Case Managers

2020-07-14, 19:54 PM
I received a 256gb ssd from lenovo, not sure why. I think some sort of mixup happened during shipping as I was supposed to get a replacement laptop.
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8183 Posts

09-04-2014

SK

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Re:Contact Case Managers

2020-07-15, 13:24 PM

Hello and welcome to Community,

 

That's not unusual, often the Case Managers will request depot to return a drive to a customer in order that the customer has their data and also a signal that things are happening. I was able to find your case and I see you have been informed that your replacement is on it's way to you and should be delivered later today.

 

Andy

 

English Community Administrator
Lenovo eServices

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