03-22-2018 06:32 AM
So about a month ago I woke up one morning and went to use my yoga and discovered the halo keyboard was cracked and half it was unusable. I’ve never dropped or anything and it’s always been in a case not really sure what happened to it but the several times I’ve called the highly unhelpful customer service people they keep insisting that I dropped and refuse to give me an estimate of how long it would take to get it looked at if I sent it off or how much it cost and this is my tablet that I used to use everyday for my school work and now I’m managing with a kindle fire, but I’d like my yoga book back. The most that customer service has ever told me about sending in too is that I have to sent it to Kentucky, no instructions beyond that and absolutely no address ever given and it’s impossible to find on the website. I wanted to know if anyone else had this problem or at least even knows how to send it in for repairs. I’ve also only had it since November.
03-22-2018 07:55 AM
Welcome to the Community Forums.
In most similar cases, it is only with machine with accidental warranty plan that Lenovo can cover repair for machines that got cracked else you would have to pay for the repair and parts cost.
Setting expectations, here can be the scenario:
You need to call in technical support as they would create a case ticket for you and you would send it over with all provided information (shipping form etc) given by the tech. Once it is received, the facility will assess the parts to be repaired , probable cause and email you the quotation depending on the assessment. If you agree with it them they would proceed on the repair else it would be sent back unrepaired.
Hope this helps answer your query.
07-29-2018 08:23 PM
https://www.amazon.com/gp/aw/d/B00VRC6U2C/ref=yo_ii_img?ie=UTF8&psc=1 is a Bluetooth Kb that fits the yoga. You may be able to still draw on the cracked Halo & use the Bluetooth Kb for everything else. The Halo kb's are inherently prone to cracking. They are supported for 1/8" around the edges but do not have any support in the center. The flexing of the kb causes materials fatigue which results in cracking. The Yoga iBook YB1-X90F/L/X series is not designed to be repaired. My micro USB port failed & the battery lost capacity about 3-4 weeks after the warranty ran out. To fix either problem the edges of the keyboard have to be heated to 70°C & the Halo kb has to be lifted off extremely carefully. The Yoga tech manual admits that the keyboard is too fragile to be removed. Under the kb is the battery & USB + SDcard module.
Be assertive when dealing with the Tech dept & insist that the Halo kb is defective.