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Posts: 24
Registered: ‎02-25-2012
Location: India
0 Kudos
Accepted Solution

Credit Card details requested by Support

Hi, I had requested on a refund for a defective laptop.


The Lenovo Support requested for complete details of my Credit Card for the refund transaction (citing some software transistion as the reason for this request).


Is this normal?

Lenovo Staff
Posts: 75
Registered: ‎03-07-2012
Location: Morrisville, NC

Re: Credit Card details requested by Support

Hello dattakent,


This is normal because the software migration between systems does not allow the rep to see the credit card details from your original order. Moving forward, this should not be the case when new orders are placed with the current system.


Best Regards,