03-24-2012 01:04 PM
Laptops from lenovo feel solid and look great but I am regretting ordering a lenovo. I ordered a T420 laptop, but it arrived defective. Since then I have called into tech support and they wanted me to send it in for repairs, but I purchased a 3 year onsite warranty which still is not active on my computer. It took them a few days to run an exemption through and setup and in home service on the laptop, but the service (replacing the motherboard) did not fix the problem. I called in again and asked about exchanging my laptop and getting a working one since I am still in the first 21 days after the purchase. But after 4 days of waiting to hear back from lenovo called in and heard a recorded message that since it is the weekend I will have to wait until Monday to call back. It has already been 2.5 weeks that I've been trying to get a brand new laptop fixed replaced.
Who do I need to talk to, to get anything done?