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05-10-2020

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Data Recovery and Laptop Repair Lenovo

2020-05-10, 20:54 PM

Hello Folks, 

 

My Thinkpad X1 carbon stopped working and I put it in a corner shop to be repaired. These guys have done nothing for a month and I will ask them my laptop back. Do you know if/how can I ask Lenovo to do a data extraction? I am really desperate for the data I have in that laptop. 

 

Also any advice on how to ask for a fast repair of the laptop here in London? 

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7946 Posts

09-04-2014

SK

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Re:Data Recovery and Laptop Repair Lenovo

2020-05-12, 8:28 AM

Hello and welcome to Community,

 

Lenovo does not offer data recovery as a part of normal Warranty Service, however the following suggestions may help you.

  • Locate a Warranty Service Provider in your area, https://pcsupport.lenovo.com/gb/en/ServiceProvider, who may also be willing to offer data recovery as an extra. Note; not all will offer service to private individuals nor may they be, as a result of Covid-19 measures, offering normal levels of service at this time.
  • If the solid state drive can be ruled out as a potentially defective part you could remove it yourself before sending your system in for service. I would recommend discussing this with the Call Centre before making any final decision.
 

Andy

 

English Community Administrator
Lenovo eServices

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