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salemgog
Blue Screen Again
Posts: 2
Location: Haymarket, VA
Views: 840
Message 1 of 5

Did Lenovo Just Cancel On Me?

Hey all,

 

I was checking up on my bank statements to manage my budget when I noticed that all of the money I just spent on my ThinkPad laptop (approx $704) was added back to my account, a week after purchasing the item.

 

Did Lenovo just cancel my order or is this a process? 

 

Thanks, I appreciate any help.

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Location: Australia, Melbourne
Views: 836
Message 2 of 5

Re: Did Lenovo Just Cancel On Me?

at this point try calling back the customer sales rep in your country and inquire about the purchase.

By the way, which machine did you get?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
salemgog
Blue Screen Again
Posts: 2
Location: Haymarket, VA
Views: 827
Message 3 of 5

Re: Did Lenovo Just Cancel On Me?

I ordered the ThinkPad T420.

 

I will try calling, thanks.

Highlighted
Guru
Posts: 7,626
Location: USA
Views: 809
Message 4 of 5

Re: Did Lenovo Just Cancel On Me?

Normally Lenovo would put a "hold" on the funds - and that gets released after some time - and evetually charge you once the machine has been shipped.

 

I wouldn't be too worried, but a call can't hurt...

 

Good luck.

Cheers,

George




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W




Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
.
JDay
Broadband 3G
Posts: 999
Location: Sacramento, CA
Views: 765
Message 5 of 5

Re: Did Lenovo Just Cancel On Me?

^^^ This, check your order status online and you'll see it is still going through. Your account doesn't actually get charged until after the system is shipped. The previous transaction was just them verifying that you have the funds.