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13 Posts

09-02-2011

Sydney, Australia

73 Signins

406 Page Views

  • Posts: 13
  • Registered: ‎09-02-2011
  • Location: Sydney, Australia
  • Views: 406
  • Message 1 of 2

Disappointed in customer care

2012-04-06, 1:04 AM

Hi guys

 

Has anyone here dealt with the Customer Care team and had real trouble having their issues resolved? 

 

I called last week with a promised timeframe of 24 hours. Called yesterday morning to ask as to why I received no email or callback. The person who answered conveniently told me that the original rep to assist me was 'in a meeting for the next hour or so'. I guess it must have been lunch. Noone called back. This is ridiculous customer service. I feel Lenovo is going downhill. Not sure if I want to proceed with their brand after this....

 

Any experiences?

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147 Posts

11-13-2008

Scotland

163 Signins

2737 Page Views

  • Posts: 147
  • Registered: ‎11-13-2008
  • Location: Scotland
  • Views: 2737
  • Message 2 of 2

Re: Disappointed in customer care

2012-04-06, 22:19 PM

Hi,

 

sorry to hear that. I would phone them again and request that your number is taken down for a callback or even an email address. Usually you should be fine to email them as well with your case reference number.

 

Let us know if they help you.

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