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Punch Card
Posts: 11
Registered: ‎09-02-2011
Location: Sydney, Australia
0 Kudos

Disappointed in customer care

Hi guys

 

Has anyone here dealt with the Customer Care team and had real trouble having their issues resolved? 

 

I called last week with a promised timeframe of 24 hours. Called yesterday morning to ask as to why I received no email or callback. The person who answered conveniently told me that the original rep to assist me was 'in a meeting for the next hour or so'. I guess it must have been lunch. Noone called back. This is ridiculous customer service. I feel Lenovo is going downhill. Not sure if I want to proceed with their brand after this....

 

Any experiences?

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Lenovo Technology Partner
Posts: 139
Registered: ‎11-13-2008
Location: Scotland
0 Kudos

Re: Disappointed in customer care

Hi,

 

sorry to hear that. I would phone them again and request that your number is taken down for a callback or even an email address. Usually you should be fine to email them as well with your case reference number.

 

Let us know if they help you.