01-24-2019 02:22 AM
I ordered a laptop in late December 2018 - it never arrived-apparently it was delivered to someone else! I cancelled the order immediately and requested a refund. No money appeared in my account ($1200 due) so I called customer service who told me the refund had been processed, gave me a reference number and stated that I should call my bank as it was their fault.
When I contacted the bank, no refund had been made.
I contacted Lenovo again whose customer service consultant now stated that the refund hadn't been approved yet?!?! No explanation for the lie I was told about it being in the bank......I left it for a week and then got an update stating that the last thing that was required was approval but the manager responsible was in a meeting. (Still no response about the refund lie.....and surprise surprise no refund.)
Bear in mind....I didn't recieve any goods so I've paid $1200 for a month of fresh air.
Tonight I receive an email stating that the approval had been reached however the laptop still had to return to a warehouse!! So much for the 'last thing that was needed was approval'
....so I have no machine, no refund, have had to beg for approval from a company that have failed in delivering goods in epic proportions and I still have to listen to outright lies while I wait until a machine that was never delivered to me arrives in a warehouse somewhere. What a horrendous company and customer service. Avoid at all costs!
05-29-2019 07:53 PM
I've also found some staff simply tell you what you want to hear - and there is no action behind that. It's hard to find where to even go for help - bizarre. Hope you get the help you need.