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1 Posts

01-24-2019

AU

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Disgusting company! No machine delivered and no refund. Staff lie to avoid solving issues!

2019-01-24, 10:22 AM

I ordered a laptop in late December 2018 - it never arrived-apparently it was delivered to someone else!  I cancelled the order immediately and requested a refund.  No money appeared in my account ($1200 due) so I called customer service who told me the refund had been processed, gave me a reference number and stated that I should call my bank as it was their fault. 

When I contacted the bank, no refund had been made. 

I contacted Lenovo again whose customer service consultant now stated that the refund hadn't been approved yet?!?!  No explanation for the lie I was told about it being in the bank......I left it for a week and then got an update stating that the last thing that was required was approval but the manager responsible was in a meeting. (Still no response about the refund lie.....and surprise surprise no refund.) 

Bear in mind....I didn't recieve any goods so I've paid $1200 for a month of fresh air. 

Tonight I receive an email stating that the approval had been reached however the laptop still had to return to a warehouse!! So much for the 'last thing that was needed was approval'

....so I have no machine, no refund, have had to beg for approval from a company that have failed in delivering goods in epic proportions and I still have to listen to outright lies while I wait until a machine that was never delivered to me arrives in a warehouse somewhere.  What a horrendous company and customer service. Avoid at all costs!

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7644 Posts

09-04-2014

SK

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Re: Disgusting company! No machine delivered and no refund. Staff lie to avoid solving issues!

2019-05-04, 16:41 PM
 

Andy

 

English Community Administrator
Lenovo eServices

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12 Posts

05-22-2019

US

10 Signins

326 Page Views

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  • Registered: ‎05-22-2019
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Re: Disgusting company! No machine delivered and no refund. Staff lie to avoid solving issues!

2019-05-24, 14:26 PM

Sorry for your situation. What a mess.

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3 Posts

05-30-2019

US

1 Signins

43 Page Views

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  • Registered: ‎05-30-2019
  • Location: US
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  • Message 4 of 4

Re: Disgusting company! No machine delivered and no refund. Staff lie to avoid solving issues!

2019-05-30, 2:53 AM

I've also found some staff simply tell you what you want to hear - and there is no action behind that. It's hard to find where to even go for help - bizarre. Hope you get the help you need.

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