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33 Posts

02-26-2012

India

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  • Posts: 33
  • Registered: ‎02-26-2012
  • Location: India
  • Views: 225
  • Message 1 of 3

Escalation - Ridiculous Support

2012-07-26, 3:59 AM

Hi,

 

I've been contacting Lenovo at websales@lenovo.com with regards to a refund for a defunt Laptop.

It has been close to 2 months since the Laptop was returned to Lenovo.

 

It took a further 2 weeks to iron out the credit account details since they had lost that info in some software transition.

 

1 month - NO REFUND!

Since the provision of the Credit Card details it's been a month since Lenovo has reverted with a positive status.

 

Emailing them on the progress gives a default and infuriation reply from lenovo saying "the status is that there is no status update".... what does that even mean?

 

HELP! How do I escalate this issue?

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958 Posts

01-05-2010

INDIA

981 Signins

6198 Page Views

  • Posts: 958
  • Registered: ‎01-05-2010
  • Location: INDIA
  • Views: 6198
  • Message 2 of 3

Re: Escalation - Ridiculous Support

2012-07-26, 10:01 AM

Hello dattakent,

 

It is really sad to know about your issue.

 

I will try to help you and get the proper resolution to your issue.

 

Kindly share the following detail with me via private message so I can try to get some update on your case.

 

1. Full Name

2. Email address

3. Case id ( If any )

4. Contact number

5. Laptop serial number

 

Best Regards,

Tanuj 


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9380 Posts

11-27-2007

Slovakia

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  • Posts: 9380
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  • Message 3 of 3

Re: Escalation - Ridiculous Support

2012-09-13, 4:48 AM

Andy  

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