01-26-2019 05:36 AM - edited 01-26-2019 05:37 AM
I've purchased Thinkpad T460s on 30.03.2016 in Germany. By default, I had warranty of 36 months "On-Site", but I've upgraded it to Internationally.
Currently I live in Poland, and actually used the warranty here a few times - works great.
My warranty ends on 30.03.2019, and I would like to extend it to 5 years in total (so additional 2 years).
I've called the Lenovo support in Germany (since I've purchased it in Germany), and the representative (who sounded a bit incompetent) told me that I can extend the warranty to additional 2 years but it will work ONLY in Germany and NOT Internationally.
That's a huge deal breaker for me:
First of all: I live currently in Poland
Secondly: My work involves a lot of traveling all around the world and staying there for a week or two (sometimes more).
Therefore, I just MUST have International warranty.
It is worth to mention that when you order a new laptop on official Lenovo-Germany website, during the order you can upgrade the warranty to "5 years - International". That means that in theory, this should be possible.
Do anyone knows such restriction? If yes, is it possible to overcome it somehow?
01-28-2019 02:26 AM
Please call the Stuttgart number you previously called and request to upgrade your base warranty to 5 years. The base warranty is and will be recognized internationally, as will any extension, in the countries listed on the IWS site for your system.
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