04-25-2012 01:17 AM
This is with regard to my S10 Laptop which is under replacement from 9 September 2011 (6 months now). No customer care representative has been able to sort this case out.
Each time a person takes the case, he / she leaves the organisation making me do the whole thing again and again.
i was promised a refund of my amount as they are having compatability issues in repairing my laptop.
Completely frustrated, I want to escalate this matter to a higher forum if there is any. Failing this, the only option left would be take lenovo to the consumer court.
Request you to provide me with an email ID of a consumer care officer or any other alternate to escalate this matter further.
Case ID : 4270309190.
04-25-2012 04:38 AM
and sorry abouth this incredible delay! Are you sure replacement had been confirmed?
I suggest you locate a lenovo staff member here on the forum and send them a Personal message with details of the case.
01-28-2016 10:04 PM
02-02-2016 04:12 AM
Hello jairwt, welcome to the community,
sorry to have to read about your experience so far. Having your ticket number has enabled me to request someone reach out to you to assist you reaching a resolution to your situation.
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