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11-27-2019

DE

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HELP! Not able to register warranty!! Warranty support form doesn't work!

2019-11-27, 15:24 PM

Hello!! I am pretty desperate. I purchased a 2 year warranty and tried to register it online. Everytime I tried to submit it said "Hardware purchase date (of my laptop) not within allowed range" and that I should contact lenovo warranty support through a linked form to provide them with a purchase proof. Within the last days I filled out the warranty support form so many times on lots of different browers but everytime I submit is there is an "ERROR" notice. Since I can not reach them I can't register my warranty and I have to do that within 30 days. I also tried calling the support hotline but they keep sending me back to the support form that doesn't work.

 

Can anyone help please?

 

Many Greets

Lena

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7941 Posts

09-04-2014

SK

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Re: HELP! Not able to register warranty!! Warranty support form doesn't work!

2019-11-28, 14:48 PM

Hello and welcome to the Community,

 

Yes we can help here. If you could attach a scan of the invoice / receipt after masking all personal information and system serial number to a post and then send the system serial number to me via private message, please ensure the subject line is exactly the same as in this topic, and I can pass the information along with a request to manually register the warranty.

 

Andy

 

English Community Administrator
Lenovo eServices

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