06-28-2017 08:32 PM - last edited on 06-29-2017 07:00 AM by bananaman
I bought my T470 a month ago with "3 Years Onsite Next Business Day" warranty.
And recenty I noticed there's some problem with my screen, so I called Lenovo. And I've already got the new screen they sent to me.
Here is the problem: THE TECHNICIAN NEVER CAME!!! And they keep on saying they will come to fix my laptop "tomorrow", and I can't even remember how many "tomorrow"s have passed!!! What's worse, they would never call to tell you they are not coming on that day, so you need to call again and ask, and they will say they will come "tomorrow", and then they are not coming, and you need to call again. Here is the loop:
06-30-2017 04:24 AM
In general there shouldn't be a problem with contacting a local service partner although I would always strongly advise calling first; in this instance there may be an issue in that they currently do not "own" the case and will need to take ownership in order that they receive any compensation they might receive from Lenovo for carry out the repair.
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