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giraffepoop
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Posts: 6
Location: US
Views: 246
Message 1 of 3

[Help Complaint] Can I just go to one of the Lenovo Authorized Service Store to get my laptop fixed?

I bought my T470 a month ago with "3 Years Onsite Next Business Day" warranty.

 

And recenty I noticed there's some problem with my screen, so I called Lenovo. And I've already got the new screen they sent to me.

Here is the problem: THE TECHNICIAN NEVER CAME!!! And they keep on saying they will come to fix my laptop "tomorrow", and I can't even remember how many "tomorrow"s have passed!!! What's worse, they would never call to tell you they are not coming on that day, so you need to call again and ask, and they will say they will come "tomorrow", and then they are not coming, and you need to call again. Here is the loop:

while (1<2)

{

    YouNeedToCall();

    TheyWillSayTomorrow();

}

 

 

Tl;dr: For my warranty, Can I just go to one of the local Lenovo Authorized Service Store to get my laptop fixed? I don't want to wasting time calling the technicians anymore. I tried to call lenovo today, and 30 mins passed all the agents were still busy lol!
 
Thanks in advance!!!!! 

 

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Posts: 6,139
Location: SK
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Message 2 of 3

Re: [Help Complaint] Can I just go to one of the Lenovo Authorized Service Store to get my laptop fi

Hello,

 

In general there shouldn't be a problem with contacting a local service partner although I would always strongly advise calling first; in this instance there may be an issue in that they currently do not "own" the case and will need to take ownership in order that they receive any compensation they might receive from Lenovo for carry out the repair.

Andy


English Community Leader


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giraffepoop
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Posts: 6
Location: US
Views: 140
Message 3 of 3

Re: [Help Complaint] Can I just go to one of the Lenovo Authorized Service Store to get my laptop fi

Thank you!
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