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justrite2me
Blue Screen Again
Posts: 3
Registered: ‎09-19-2014
Location: United States
Views: 299
Message 1 of 2

Help needed with replacement X1 carbon - delayed

I ordered X1 Carbon on 8/12/14; for which I received the unit on 9/9/14 unfortunatly a defective one. When I called up the customer care. They said they will replace my device and the replacement would take 3 days. But the replacement order shows estimated delivery date as 10/15; this is really unacceptable; when I call they keep telling me they are waiting from the factory which is China. My money is stuck and you have already charged my credit card and I still havent received my laptop yet. I want to escalate this to a higher level manager for any consideration. 

Former Employee
Posts: 126
Registered: ‎05-07-2014
Location: raleigh, nc
Views: 292
Message 2 of 2

Re: Help needed with replacement X1 carbon - delayed

Hi justrite2me,

 

Quite sorry for your experience so far. But please forward me your order number via private messsage and I will surely try to help you.

 

Best regards,

Bgriffin2

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