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Dev_SP
Paper Tape
Posts: 3
Registered: ‎01-12-2019
Location: US
Views: 209
Message 1 of 2

Horrible Sales Service and Customer Support

I had never encountered an established company which subpar online sales service. I bought a Thinkpad on the 28 Dec 2018 via their online store. I was charged for the purchase on 29 Dec 2018 and subsequently 8 Jan 2019. However, the laptop was not shipped out at all. I have verified with the customer support officer, he confirmed that the charge on 8 Jan 2019 was an error and assured that it will not happen again.

 

Original timeline for the shipping of the laptop was 7 - 9 business days. However, the shipping date was subsequently delayed to 28 Jan 2019 without any form of compensation. There is opportunity cost involved when you paid a premium for ThinkPad x1 Extreme yet the delay resulted you not being able to get the notebook in time. Productivity loss, stress involved going back and forth with their customer officers who are unable to help at all. I was thinking of cancelling the order from Lenovo. 

 

Today, Lenovo charged my credit card for the third time when my laptop is still not shipped! This is ridiculous. Isn't this unauthorised charge to credit card without the customer's consent? 

Administrator
Administrator
Posts: 6,822
Registered: ‎09-03-2014
Location: SK
Views: 138
Message 2 of 2

Re: Horrible Sales Service and Customer Support

Hello,

 

The new charge will most likely be a new credit hold which automatically renews / drops after a specific period of time which I think is a week. If you would like to post your order number I can find out for definite.

 

Andy

 

English Community Leader
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