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Alipasha
What's DOS?
Posts: 1
Registered: ‎10-28-2018
Location: CA
Views: 545
Message 11 of 15

Re: How do I file a complaint?

ISSUE:

  • Laptop not charging. 
  • Lenovo Cabon 5th generation. 
  • 2 units returned. 
  • cost $2000
  • Item returned over 2 months ago. 
  • Hours wasted on the phone. 

 

PROBLEM: Lenovo doesn't refund the money. Blocks bad reviews on their website (pasted below). Provides no explaination as to why no refund provided. Provides no recouse to speak to anyone! This is basically keeping costumer hostage. 

 

Case #: 03800536

 

THE MOST HORRIFIC COSTUMER SERVICE EXPERIENCE I HAVE EVER HAD. 

 

Lenovo's email for the bad review: 

 

Alipasha,
 
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Thanks again,
Lenovo
 


THE WORST COSTUMER SERVICE EXPERIENCE EVER
I returned my 2nd defective unit over 2 months ago and Lenovo is keeping my payment hostage. They keep sending me from department to department, keep saying the finance department needs to write me a cheque. I have spent hours on the phone with them. They send their costumer service to the Philippines where they read off the script. I ask for a manager: no call back, I ask to be given a phone number or email address or anything to the other department and they tell me they have no way of contacting any other department. What kind of company has no way to contact any other department within the same company? I am sorry, but that is a lie. The computer is OK, but I would NEVER EVER buy anything from Lenovo. Go somewhere else so if you EVER had an issue you don't have to deal with them.

 

Admin note: unique link removed

Administrator
Administrator
Posts: 6,975
Registered: ‎09-03-2014
Location: SK
Views: 513
Message 12 of 15

Re: How do I file a complaint?

Hello Alipasha, welcome to the Community,

 

I was able to look into your case and saw that a refund cheque had been issued but never arrived and that another has been requested by the case manager to be sent. I don't see the details but I can assure you that the situation is receiving the attention it deserves and apologize for the delay.

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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MB0312
What's DOS?
Posts: 1
Registered: ‎04-15-2019
Location: LB
Views: 307
Message 13 of 15

Re: How do I file a complaint?

July of 2018, I bought the Lenovo Yoga 920 14-inch, with 512 GB storage. After a month of barely using the laptop, the issue developed. The screen of the laptop would randomly freeze, and then it would shut down and show me a black screen with a blue box with text in it. I do not understand why a new laptop would have this issue. I tried to follow the online instructions of solving the issue, and it worked temporarily, and it would reoccurr from time to time, and all I had to do those times was restart my laptop for it to work again. This time, however, it is permanently frozen on the black screen with the blue box. The laptop has not been dropped a single time ever since I bought it, nor have any accidents occurred upon it, so I do not understand why it is having this problem. I tried calling tech support three times, at +1 855 253 6686, but the call would immediatly end.

 

I would much appreciate your due consideration and guidance on a solution for this problem.

 

 

Lenovo default.jpg

 

Sr Support Specialist
Posts: 8,894
Registered: ‎11-30-2015
Location: PH
Views: 266
Message 14 of 15

Re: How do I file a complaint?

Hi MB0312,

 

Welcome to the Community Forums.

 

Sorry to read about your experience. 

 

This should be reported to the tech support team for further isolation of point of failure. If you are trying to reach technical support in Lebanon, contact number would be TechnoMania: +961-1-514 003 1283(Inside Lebanon) SupportPhoneList - US

9:00 - 17:00 Monday - Friday. 
 
+1 855 253 6686 I believe is for US support with chatlines open during business hours M-F (making sure that the flag is US and language is English on the top right) for US purchased machines.
 
Update us how it goes for you.
 
Regards



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jwhllc
Paper Tape
Posts: 1
Registered: ‎06-11-2019
Location: US
Views: 132
Message 15 of 15

Re: How do I file a complaint?

I purchased a Yoga 920 and Thinkpad Thunderbolt Docking 3 over two years ago. Though I learned recently, they are not compatible; no one said that at purchase, and this combination worked well for two years. Under repair, Lenovo replaced the motherboard of the Yoga 92) and the Yoga didn't recognize the docking station. Think to replace the Dock, and it still did not work. Then I received a new cable, and all worked well again for a few months. When the combo failed, I was sent a second replacement, and they sent two AC adapters. When this did noy=t work, Think agent determined the incompatibility and told me to contact sales to determine a compatible Dock, and Think would order it as a replacement. After the replacement did not arrive and I had not received an email confirmation, I called Think again. I was told there was no order placed, and the agent was not helpful. After trying with two more agents, I was told the replacement order had been rejected because the replacement was an Ideapad product. I asked for a supervisor, and she would not speak with me. The agent said she was going to speak with a supervisor at Ideapad and have her place the order for the replacement Dock. She cold transferred me to the wrong department and dropped off the call to get rid of me. The new supervisor said he could not do anything and cold transferred me to sales, who eventually disconnected. The replacement Dock only cost $59. I have 3 Thunderbolt Docks and AC Adapters that cost you a lot more. But due to the separation of Think and Ideapad, Lenovo would rather lose a good customer, and the cost of 2 devices rather than resolve the issue. I almost purchased the $59 replacement but couldn't because I felt mistreated by so many people at Lenovo and I wasted hours and days with different agents instead of my clients. FYI, I have done searches and compatibility checks on your sites and only ThinkPad solutions display. Using the compatibility check 0 results are produced. A Chat Agent suggested a Think solution. So your two division organization is failing your customer and your business objectives. But I was able to establish that C2G USB-C, Part #78011095 is compatible with the Yoga 920, Attached are pictures of all the docking devices that I would return in exchange for a compatible docking station. 

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