10-12-2016 03:31 AM
I filled-in a support request 2016-09-29, I got an automated response and then a day later I got a reply requesting more information with the case marked "Solved".
1) The web form has two fields to describe the problem, but both are limited to 255 characters. Hardly enough write a couple of sentences, let alone describe a complex computer problem. But as I had already descried the problem here on the forum I included a link!
2) The reply I got said "Can you please respond to this email with more details on the fault you are having?" and showed the case marked as "Solved"! I find this level of stupidity insulting.
3) Anyway, the email says I can reply within seven days to reopen the case, so I replied to say I didn't know more details other than those in the linked post and that I would like to know why the support fields are limited to 255 characters.
Since then, and despite two email follow-ups, I have had NO RESPONSE.
So what am I meant to do?
Is this typical of Lenovo Support?
10-18-2016 12:59 AM
2016-10-17 Update - Still not fixed.
I finally got a response from Lenovo Support, ie over two weeks after initial useless reply.
Unfortunately I was given instructions that can't be followed, ie to first remove and then reinstall (from supplied link) the "Lenovo Mode Control" (LMC).
The instructions can't be followed as the LMC is not shown in Programs and Features as described in the email - well actually the email referred to "add or remove program" (sic) , which is of course the old WinXP-days name for "Programs and Features" used in Win7 and onward, you'd think that a well-trained support engineer would be more aware of current terminology?
I wonder how long before I get a follow-up to my reply requesting further guidance.
Very very disappointed so far, and yet more time wasted of course.
10-18-2016 04:21 AM
if you are unhappy with the support you have received or are receiving you have the option to escalate your issue. You can do this by contacting normal support for your product and requesting the agent to do this on your behalf.
To contact support please visit the following link and then select your product, you should then be presented with the contact details.
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