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cantante
Paper Tape
Posts: 8
Registered: ‎05-26-2015
Location: US
Views: 463
Message 1 of 8

How long should it take to replace laptop hinge?

First of all, why do the hinges on theT460's break when the laptop drops lightly on to the desk? They seem very weak.

 

Second, should it take Lenovo 4 weeks to make the repair? That seems like on unreasonably long time. After being asked to pay for the reparis in advance, we were told, after making multiple calls to the depot in Tenn., that the parts are on back-order and it will take another week to get my laptop back to me. They've had the laptop for over a week now and I'm just finding out about this. And that doen't include the extra week it took for them to send us box so it could be sent to the depot. This whole customer experience has been very bad. 

 

So, my primary question is, can anyone recomend a third party repair service so that I never have to go back to Lenovo?

 

Thanks,

Paul

 

 

Moderator comment: Post edited to conform with the Community Rules.

Administrator
Administrator
Posts: 7,196
Registered: ‎09-03-2014
Location: SK
Views: 417
Message 2 of 8

Re: How long should it take to replace laptop hinge?

Hello cantante,

 

The normal expectation is that it shouldn't take that long. If you could post your case number I can try and find out more detail for you and if there are alternatives we could persue.

 

Andy

 

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cantante
Paper Tape
Posts: 8
Registered: ‎05-26-2015
Location: US
Views: 411
Message 3 of 8

Re: How long should it take to replace laptop hinge?

Andy, thanks for your offer.

 

Not sure I have the case number, as these was sent to the depot via our IT provider Dataprise, but this is what was on the invoice:

 

Lenovo Repair Center Invoice #USP08QXSSBC-406T7BS.

 

Does that help? If not, I can check with Dataprise and get the case number.

 

Anything you can do to expidite would be much appreciated.

 

Thanks,

Paul

Administrator
Administrator
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Registered: ‎09-03-2014
Location: SK
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Message 4 of 8

Re: How long should it take to replace laptop hinge?

Hi cantante,

 

Sorry but no I can't do anything with the invoice number, I do need the case number; usually that suffices but if I need more information I will certainly ask. Looks like the case number is the last part of the invoice number. It might take me a day or so to get the answers I'm looking for, please bear with me.

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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cantante
Paper Tape
Posts: 8
Registered: ‎05-26-2015
Location: US
Views: 401
Message 5 of 8

Re: How long should it take to replace laptop hinge?

Thanks. Look forward to hearing from you.

 

cantante
Paper Tape
Posts: 8
Registered: ‎05-26-2015
Location: US
Views: 372
Message 6 of 8

Re: How long should it take to replace laptop hinge?

Andy - any update.

 

BTW, the case number is the last part of the invoice numbers I provided - 406T7BS.

 

Paul

Administrator
Administrator
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Registered: ‎09-03-2014
Location: SK
Views: 360
Message 7 of 8

Re: How long should it take to replace laptop hinge?

Hi Paul,

 

I understand you are anxious but no need to bump the thread inside 24 hours, you run the risk of a Moderator removing it. That said, I do know that the part which has regrettably delayed things is the LCD cover which has an ETA for this coming Monday. I'll try to continue to follow progress but cannot promise a blow-by-blow account.

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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cantante
Paper Tape
Posts: 8
Registered: ‎05-26-2015
Location: US
Views: 310
Message 8 of 8

Re: How long should it take to replace laptop hinge?

Is it OK to ask again about the status on my repair?  Last I heard was that it would go through QA today and be shipped out for delivery tomorrow.

 

Why doesn't Lenovo provide regular updates so that people don't have to guess at what's happening?

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