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amn108
Paper Tape
Posts: 4
Registered: ‎10-15-2014
Location: Norway
Views: 192
Message 1 of 2

How to actually contact Lenovo Support?

What is Lenovo support made of, exactly? My company has bought a Thinkpad T430 from them at a good price, and there is warranty on the device for another 6 months or so. There is a software quality issue with the touchpad driver that really kills it for me, and I would like to first bring this to Lenovos attention and at least get some sort of acknowledgement from their representative to the fact that the issue exists, and also to get their response and help with it.

 

I hit the Support link, and there is nothing there like a chat or support request links. I tried Contact Us, and at the following page, where one of the items for some strange reason is in Italian, and another is in Norwegian, even though I have explicitly configured English as language, and everything else is in English as well.

 

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Does Lenovo actually have any support? I mean as in real support, not automated knowledge base, where I could not find the issue mentioned above, after looking through a list of more than one hundred entries.

 

How do I initiate some sort of support related conversation with some Lenovo people? Is it not completely appalling how you buy advertised laptop worth hundreds of dollars, that includes tens of distinct hardware components and also tens of software components (if not hundreds) and there is no *actual* support for the item?

Guru
Posts: 1,522
Registered: ‎05-29-2010
Location: SG
Views: 169
Message 2 of 2

Re: How to actually contact Lenovo Support?

Hi amn108

 

This link should provide you the available Lenovo Authorized Service / Support Centre in your country. You could call / contact 1 of the service centre nearer to your location and speak to a Lenovo Support Specialist to assist you in your T430.

 

Peter
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