I bought a Y410 lenovo laptop for 960$!!! I needed this system to run Matlab, install unix and expected the i7 to be able to handle all this. Instead the laptop has been giving me crazy issues from the beginning I bought this laptop on January 27th and they refused to replace it after I complained to them. All they did was ask me to reinstall the OS using the one-key recovery.

The laptop has many system file issues. It even refuses to detect the keyboard at times! I hae a video of the laptop where the scren is just refreshing and refusing to do anything else. This is totally not worth the money I spent on it!

I hope Lenovo does something about this and I want to send them an email with the videos and photos of the laptop issues. Can anyone give me an emal address to reach them asap?

Thanks!

Poonamagale,

Sorry to hear that you had trouble running matlab and linux on your Y410 Ideapad.

Generally, Lenovo supports applications run on the preload and while some distros of Linux will work, Lenovo does not directly support them. 

The guidance to use One Key Recovery to return to the preload, and a supported configuration would allow support to assist you, and then to address any warranty issues with the systems.

Returns and refunds would be handled through point of purchase.  If the system is purchased direct through Lenovo, it can be returned during the first 21 days.

Best regards,

Mark

Purchased the W540 through a friend of mine who is also a Lenovo sale rep, in Trinidad between December 2013 and January 2014..

My complaint is

1.The machine came without the colour calibrator,  A mistake he acknowledged on his end .He told me the part for the replacement request has been sent to you all and to date all he is telling me is the part sales rep at Lenovo USA. is the problem. I am bypassing him and complaining to you all directly since I think this way overdue. The serial no. nnnnnnnn  PO#:7503716135

My telephone contact  nnn nnn nnnn :smileymad:

Moderator edit: Personal information masked and CAPITALISATION toned down.

Yes, its awful that Lenovo are just another comapny interested in flogging stuff.  When you have a problem they don't give you any way to raise issues. That's a shame because they don't give themselves the opprotunity to learn from mistakes and improve things,

If that sounds harsh consider the following, try and phone tech support for domestic customer problems using the telephone number on the website today. You get told to hang up and phone 0844 249 1112 , try that , you get told to hang up and phone 0333 777 3991 . Lenovo cannot even be bothered to give the correct information on their website, I bet they keep the product range updated regularly.

Want another , the chat facility is provided by a third party , if they don't know the answer they just dissconnect you. That happened to me this morning when I asked if they could provide an email for the compliants department (Lenovo don't have one). But hey , I can get straight through to sales to buy a replacement.

I'm upgrading my laptop , PC tis year and Lenovo isn't getting my business. You can only vote with your feet.

Hi davet67, welcome to the forums,

in order to investigate properly could you please post "the telephone number on the website today" which you called please; I'd like to get this looked into.

Thanks in advance

P.S. almost forgot "What's DOS" is your forum rank which changes.

It is with much regret that I am writing to you regarding my Lenovo Notebook purchased from ALL IT Hypermarket Sdn Bhd on 24 Feb 2014 in Malaysia.  After using this IdeaPad Flex 10 for ten months, the screen started to flicker on and off and after a month later, it became worst when the screen will shut down.  The following is the sequence of follow-up visits to rectify the problem:

1) First visit: I brought the notebook to your Service Centre in Oval Damansara for repair on Dec 12, 2014 which is still within the warranty period.

2) 2nd Visit:  Two weeks later I got back the notebook and started using it, but regretfully the same problem recurred.  So I took it back to your service centre again and they took another two weeks to check on the problem. When I got it back, the same problem recurred.

3)  3rd Visit:  The technical receptionist who was most helpful asked me to switch on the notebook and we waited for about half an hour, then the same problem of flickering appeared.  He then told me that maybe by changing the motherboard or hard disc might solve the problem.  So I left it there before Chinese New Year.

4)  4th Visit: On 2/3/15 I collected the notebook and to my disappointment the same problem still was unresolved.  

I have totally lost confidence in using the notebook and have lost faith in Lenovo products or at the least the capability of trouble shooting/repair of your authorised service centre. 

After all my attempts and hope to get my notebook repaired before the warranty period, it was to no avail.    The number of visits I have made to your service centre has failed to rectify the problem and has caused me to lose my warranty period.

As to date, my Notebook has yet to be fixed but they returned it to me saying that they tried. This kind of after sales service is totally unacceptable!

Therefore, I hope your esteemed company can provide a solution to my problem above and would appreciate your help in anyway.

I am extremely frustrated too.

I sent in my Yoga 2 Pro for warranty service after futzing through two different service reps on the phone on two different occasions who could not diagnose or fix my screen problem or wifi problem. After they finally agreed to let me send it in for warranty, I mailed it and heard nothing except that they received it.

Turns out that 6 days ago they decided they couldn't reproduce my problem and I needed to call in, but didn't bother to notify me that this action needed to take place. I found out on my own when I finally checked the status.

I called in today, and was asked what problem I was reporting, which I had already reported twice on the phone and once on the sheet I mailed in with the laptop. They indicated they would run the tests again and fix the problem. I asked how long it would be before I received my laptop since the original quote was one week and being without my only personal computer for one week is ridiculous enough. They told me July 10th at the earliest, which is really just unacceptable. 

I bought a faulty computer, I wasted hours on the phone with technicians who don't understand what I am saying, I had to go out of my way to back up everything on my computer and mail it in, and now they want to keep it even longer and there's no indication that they will even fix anything. I have offered repeatedly to send a video that demonstrates the problem and the offer is always declined. I don't even know if the technician understands what my problem is. I just want my laptop back so I can do my work and so I can stop feeling so negative about this company and this experience.

I received an update yesterday reporting that Lenovo had identified the failing part but did not have it in stock and had no idea when they would be able to acquire it. Namely, they are going to sit with my computer and not do anything for an indeterminate period of time. This is simply unacceptable. I am furious. I need my computer to do work on a daily basis.

I have sent a follow-up email to the email address referenced in my service update email: LenovoRepair_Update@suth.com. Has anyone had any experience getting resolution from this team?

All of my encounters with tech support have been negative since I first purchased five machines in 2013. Indeed, the first one happened within weeks of purchase, and the sales rep had to intervene and apologize. But here's my latest:

On Tuesday morning, the motherboard on my T530 laptop failed. No power at all. I contacted tech support and filed a ticket. I received an email confirmation and a text message, both saying only that I'd receive more emails.

On Wednesday, I received a second text message and SIX more emails, each confirming my request and each giving a new confirmation number. Three gave three different case numbers for replacement parts. I received no ETA on parts, no advice on what parts were being shipped, and no notification that a tech had been dispatched. That evening, I called the 800 number, waited on hold, and was finally told that the parts had been delivered Wednesday, and the tech would arrive before 5 PM Thursday. I asked why none of this information had been provided to me. The rep apologized, but could not help me any further. She could not explain why, when we have next business day support, the tech was not coming until the second business day.

Thursday, the motherboard, which was supposed to have arrived Wednesday, arrived, The tech never did. I am out of town and will not be available at the dispatch address after Friday. I have been provided with no contact information for the tech, and no explanation as to why the tech did not arrive when scheduled.

As soon as these machines are out of warranty, I will be replacing them with Dells. I don't like the quality of Dell hardware, and at least their support personnel keep me fully informed and show up when they're supposed to.

So, do I just attempt to install the motherboard myself? If I never call the 800 number, will I ever hear from Lenovo again? I am astounded that this company even manages to stay in business, with such poor customer service practices.