05-12-2012 09:33 AM
I'm located stateside and ordered a replacement battery for my W700 on lenovo.com. I received a confirmation email with all relevant data from email@example.com. Then almost simultaneously a second one from firstname.lastname@example.org without a single character in it. Got a shipping notification from email@example.com two days later, which was again completely empty. It only had "Shipment notification: Order xxxxxx" in its subject.
I have a 10-digit order number, which doesn't work on www.lenovoorders.com , because they require 6-digit. I see my order listed on Lenovo's site under My Account -> View my Orders, but there 'View Order Details" only leads to an error message 'Message: Invalid Order/Quote Number'.
So what's going on there? It looks like Lenovo gave me an order number which cannot be digested by their own systems. I'm sure the battery is on its way, but I'd like to track the shipment.
I already emailed firstname.lastname@example.org, but they only gave me that 'we come back to you within 2 days' text module, which means translated they have no clue what to do.
I'd appreciate any other ideas about howto 'hack' into Lenovo to retrieve my order details.
Solved! Go to Solution.
05-14-2012 03:21 PM - edited 05-14-2012 03:22 PM
try the following URL after plugging in your own info:
cut and paste it into a new browser window, edit accordingly, and hit 'enter'.
let us know if this works for you.
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05-15-2012 08:24 AM