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01-13-2021

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I've been trying to get a refund since July and I'm getting a HUGE run around!

2021-01-13, 12:44 PM

Andy what can you do to help me?

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9812 Posts

09-04-2014

SK

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Re:I've been trying to get a refund since July and I'm getting a HUGE run around!

2021-01-13, 15:58 PM

Hello @Whitrich welcome to Community,

I don't know off hand but if you could post the relevant order number and some detail such as whether or not an item was returned with an RMA number, refused delivery, cancelled and re-directed would help me to understand your situation.

 

Andy

 

English Community Administrator
Lenovo eServices

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2 Posts

01-13-2021

US

4 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎01-13-2021
  • Location: US
  • Views: 10
  • Message 3 of 4

Re:I've been trying to get a refund since July and I'm getting a HUGE run around!

2021-01-13, 18:25 PM

I financed a computer with Klarna, returned it and purchased an upgrade.  Klarna never received the refund from Lenovo.  I've paid off the first computer but still making payment to Klarna to protect my credit.  I've called Lenovo 4 times and spent hours on hold.  Each time I'm told that someone will call me back within 3-4 days but that never happens.  Can you help me?


Order Number:4295408274

RMA Number:4222182236


Admin note: post edited to fix formatting issue cause by copied table

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9812 Posts

09-04-2014

SK

32718 Signins

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  • Posts: 9812
  • Registered: ‎09-04-2014
  • Location: SK
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  • Message 4 of 4

Re:I've been trying to get a refund since July and I'm getting a HUGE run around!

2021-01-13, 19:24 PM

Hello,

Thanks for clarifying. I don't have access to the databases any records of those transactions will be in now and as a result I have reached out to colleagues who do for assistance clarifying / resolving the situation. I'll pass on any updates I receive when I receive them.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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