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srimi
Paper Tape
Posts: 1
Registered: ‎08-03-2016
Location: SG
Views: 193
Message 1 of 2

Ideapad 500 - warranty service issue

hello,  brought a ideapad 500 series few months back ang got the motherboard problem 2 times,  asked them to replace for one to one.  customer support center is really pathetic and very irresponsive guys, they dont call, mail to update.  they just take their own sweet time!!

 

when i call to call center for the update they said its all already ready and asked me to collect, but the support center guy, after waiting for 45 mins in queue, he says no, havent heard anything from the management.  really asked him who is management, the reply was lenovo management!!

 

why the support center doesnt work on weekends??  do expect your consumers to take half day leave just to go and wait in the support center to hear such irresponsive support / answers??

 

within just 3 months did 4 visits to support center and still one more time to collect that dump!

 

i dont want support, service, business with lenovo and just wasting my time and efforts!

 

much much appriciated if you pay me my laptop money.

 

brought this laptop by beliving my friend's suggestion that the hardware is real professionally good!  haha..

 

by completely non-satisfied consumer.

 

Mod's Edit: Additional information added to Subject line for clarity of issue.

 

Administrator
Administrator
Posts: 6,702
Registered: ‎09-03-2014
Location: SK
Views: 140
Message 2 of 2

Re: Ideapad 500 - warranty service issue

Hello srimi, welcome to the community,

 

sorry that your experience hasn't been what you would have expected.  I'd like to request someone take a closer look at your situation. Could you please send me the following information by private message;

 

Full Name;
Telephone No.; +
email address;
System Type;
System s/n;

Date of purchase;
Case Numbers;

 

Thanks in advance

Andy


English Community Leader


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