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LGTuran
Paper Tape
Posts: 2
Registered: ‎01-03-2017
Location: GB
Views: 1,965
Message 1 of 4

Ideapad 510s - Contact Customer Service problem !!!

I would like to congratulate Lenova for making so difficult for a client to send an e-mail for customer services. So I am here opennig a forum topic just to reach a Correspondence contact.
After only about a month usage my lenova 510 s did not turn on at all after going to sleep mode. (First time I have seen such a thing after using so many laptops of so many brands for over 17 years) It has been in the repairs for almost a month and I have no idea how can I trust this product any more. By the way according to what I searched from the Internet forums I am not the only one living this problem.
The laptop was purchased from a currys PC store and as a self-employed IT specialist I have been living enormous difficulty handling my job without a personal laptop. Please contact me from *********@gmail.com.

 

Mod's Edit: Additional information added to Subject line for clarity of issue.  Email address removed from public view to protect owner from email harvesters.

FP7
What's DOS?
Posts: 1
Registered: ‎01-03-2017
Location: US
Views: 1,950
Message 2 of 4

Re: Ideapad 510s - Contact Customer Service problem !!!

Hello, I am dealing with the same nightmare dealing with this company.  Did you ever get the issue resolved? And if so, do you have a number? I can't get anyone to help me and I now have been without a laptop for over 2 weeks.  I would appreciate any info you may have. 

 

Mod's Edit: Additional information added to Subject line for clarity of issue.

 

velfarre71
Ctrl-Alt-Del
Posts: 11
Registered: ‎12-28-2016
Location: US
Views: 1,930
Message 3 of 4

Re: Ideapad 510s - Contact Customer Service problem !!!

I'm not sure if there is any direct number you can call....but there is a Lenovo chat function OR you can have a Lenovo agent contact you by phone. (at least in the US)

LGTuran
Paper Tape
Posts: 2
Registered: ‎01-03-2017
Location: GB
Views: 1,896
Message 4 of 4

Re: Ideapad 510s - Contact Customer Service problem !!!

Unfortunately no. I purchased the notebook from Curry's PC shop. And 28 days of repairment duration is exceeded. So Curry's will give me a voucher for the price of laptop. But I had to spend a time over  a month which was a nightmare especially when your job is related with IT. So lesson learnt, stay away from certain brands for your mental health.

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

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