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1 Posts

09-22-2010

phoenix

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Re: Ideapad U & Y Series Shipping Discussion (2010)

2010-09-22, 15:48 PM

Im sorry I did not run into this forum before i made my order this past weekend. I ordered 2 day shipping not realizing that fulfillment has nothing to do with shipping. No one at the company or in any customer service position or management position within their customer service seems to give a care about their customers. Now I am scheduled to go on a trip for 2 weeks starting in a few days, but without the laptop I am in need of.

 

Instead of giving customers the run around, let me cancel my dang order and I will leave you alone. I can assure you that this is the last time I will ever work with lenovo for anything. I would rather go buy junk computers from walmart, office max, staples, etc. than deal with lenovo again.

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15 Posts

10-12-2010

TN - USA

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  • Message 132 of 163

Re: IdeaPad Shipping / Order discussion

2010-10-12, 3:45 AM
Ordered y560, i7,8gb on 4 Oct. Rec'd on 8th. I had free shipping - not free 3 day. I didn't get a $50 coupon....
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29 Posts

11-11-2010

California

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  • Message 133 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010)

2010-11-12, 0:18 AM

I've had an awful experience ordering my Y560. First thing, Lenovo got my email address wrong. I've called and emailed several times because I have yet to recieve an email confirmation of my purchase. I am promised one, but here it is a week later, and still... no confirmation.

When I look at my order status, I see the wrong computer listed. I have been told verbally the correct laptop is coming, but I cannot get an order number or email to confirm this. This week, the Y560 went on sale, and a floor manager (yes, I got to talk to one-- I was insistent-- I got an updated order number-- but is still the wrong laptop) told me all I needed to do was get a "quote number" and telephone customer service with that number. But of course, my "updated" order number doesn't match the computer I ordered, so they can't give me the "price match."

So here I am, a week later, with no idea which laptop I am getting. When I call customer service, they still have the incorrect email address on file even though they have told me they have corrected it. I haven't gotten an updated, correct order number, nor any promised email confirmations.

When I called customer service today, they said they would call me back before closing, but here it is closing time and they haven't called back. I have called and emailed several times this week, but I cannot get a consistent answer from anyone.

Am I going to get the right computer or not? Am I going to get the price match I was promised? I don't know.

Can I get anything in writing? Apparently not.

So far, Lenovo is all "promises" and no "delivery."

Frankly, I'm afraid now of my Lenovo purchase. If I need tech support, is it too going to be like this?

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98 Posts

11-05-2010

USA

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  • Message 134 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010)

2010-11-12, 5:08 AM

Ordered 11/1
Est. Ship date: 11/16

 

Shipped: 11/4

Received: 11/8

 

I was VERY pleased with how quickly I received my order.

 

Live in Las Vegas, shipped from China.

*****************************************************************************
| Lenovo Y560 06465BU | i7-740QM 1.73GHz | ATI HD 5730 1GB | 15.4" HD LED 1366x768 LGD229 | Intel Wi-Fi 1000 | Win 7 HP x64 | Bluetooth 2.1 + EDR | 3dMark06 8189 | BIOS v62
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47 Posts

02-04-2010

Toronto

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  • Message 135 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010)

2010-11-12, 14:31 PM

Hi Seraphine14

 

Sorry to hear you are having such a difficult time of it.

I would like to see what I can do from this end on your behalf.

Could you please send me a PM with your Order number?

 

Thank you,

Vanessa

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47 Posts

02-04-2010

Toronto

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  • Message 136 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010)

2010-11-12, 14:38 PM
Meetloaf13, glad to hear it!
Thanks for posting.

Vanessa
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17 Posts

11-13-2010

United States

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  • Message 137 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010) Options

2010-11-13, 0:17 AM

Hello,

 

My father bought a Y560 Ideapad a few days ago...three, I think. The shipping date got pushed back to the 23rd, which I'm okay with...

 

It's just that I've been reading the horror stories about shipping, so I'm a litte nervous. Can anyone tell me what the normal shipping time is for the Y560 laptop?

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13866 Posts

12-07-2009

Czech Republic

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  • Message 138 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010) Options

2010-11-13, 0:24 AM

it depends, 3 days to 2 weeks, i suppose.



Due to my absence, I may not reply your posts and/or personal messages

http://www.krasotaiskusstva.com
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17 Posts

11-13-2010

United States

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  • Message 139 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010)

2010-11-13, 1:10 AM

Does anyone know the average time it takes for a Y560 takes to ship? I had one ordered for me a few days ago and the date's already been pushed back...I've gotten worried.

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17 Posts

11-13-2010

United States

74 Signins

453 Page Views

  • Posts: 17
  • Registered: ‎11-13-2010
  • Location: United States
  • Views: 453
  • Message 140 of 163

Re: Ideapad U & Y Series Shipping Discussion (2010) Options

2010-11-13, 2:35 AM

Its just I've been reading all these stories...

 

Is there anyone I can give the order number to and get it checked on?

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