I sent a private message to Andy_Lenovo (You may have seen his name pop up in many-a thread here, tending to many-a refund nightmare) early last evening. He has not found the time to respond to me as he's too busy replying to public posts that match my exact situation. I can only conclude that Lenovo sees little point in helping me if no one sees my suffering at their hands; at the end of the day, they care more about their public image than they do about customers.
So, I'm posting my private message below (all various order/tracking/rma # are censored). Please help me, Andy.
"Hello Andy. I am contacting you because as I scour the Lenovo website forums, I can see that you seem to be active in assisting customers whose orders have gone awry.
I ordered the Yoga C740 on December 14th directly from Lenovo (Order #-). It was declared shipped on the 20th of the same month, departed the facility in North Carolina, and stagnated somewhere in Kentucky. I never received the laptop (in fact, it never entered my country), and the process for initiating a refund has been an absolute waking nightmare (My RMA is -). I have called the customer service center MULTIPLE times, and received wrong, changed, and full-on seemingly random information from a slew of customer service reps. I was at one time told that the reason the computer never left the shipping facility in Kentucky was that the order lacked a commercial invoice. Now, today I was instructed (by a UPS international service rep) that the tracking information Lenovo had was wrong. The original tracking number was: (-). The UPS agent informed me that the new, more accurate number is: (-), which reflects that the package has been fully returned to sender, which means I should be fully entitled to a refund. In addition, I also spoke to a Lenovo rep (Activity I.D. (-); the rep's email is (blank)), who assured me that as soon as she confirmed with both the U.S. and Canadian shipping facilities, she would fully initiate the refund and email me a confirmation notice. Instead of this, I received an email with a NEW RMA (-) and a NEW return tracking number (-). I am truly at my wits end.
I need some clarification here, because this is absolutely ridiculous. I never received the computer, and yet I am getting emails instructing me on how to successfully complete a return for a full refund. To be frank with you, I am beginning to think that Lenovo is trying to wrongfully take my money.
ANY amount of clarification would be wholly appreciated. I have heard from numerous sources that Lenovo's customer service is notoriously dodgy, and at this point I have no reason to disbelieve this claim.
ZRasmussen"
You can refer to your inbox for the uncensored message, Andy