International credit card payment problem

[xbcai]

I have paid my ordering T400 in 1st Dec,2008. and the bank of credit card has noticed me that the payment is finished, but yesterday I receive an email from credit card center of lenovo, it tell me I must contact with them. I phone them but there is not a person operation only recorded voice. I don't know how to solve it. I hope the administrator of LENOVO can solve it quickly.

Dear Lenovo Customer,

We are unable to accept an international credit card for payment on your Lenovo order number xxxxxx 
Acceptable forms of payment include: US Credit Card, US Debit Card, Wire Transfer, Paypal, Bill Me Later or Check by Mail.
 
Please contact us at 1-800-426-3325 (during our Business Hours), if you wish to pay with a U.S. Credit / Debit Card or call
1-866-428-4465 (Sales Department) for other forms of payment.

If no response is received within 4 business days upon receiving this email, your order runs the risk of cancellation.
We appreciate your business and your prompt attention to this request.

Thank you,
Credit Card Services
Lenovo Inc.
1009 Think Place
Building 600, 1st Floor, Box # C08
Morrisville, NC 27560
1-800-426-3325

[Mark_Lenovo]

xbcai,

Sorry to hear that you are having this trouble.   With the exception of some AMEX cards, Lenovo does not accept international credit cards for purchases.   The card may have been checked for authorization and a charge hold placed by the issuing bank but the card has not been actually charged.

You should contact sales and arrange for an alternate form of payment to be associated with your account.  Then credit services can release your order from hold.  The charge hold on your existing card will drop off automatically.  The time for this varies a bit by the terms of the issuing bank / type of card.  I believe you can also contact your CC and have them remove the authorization # which would speed up the clearing of this item.

Mark

[tramchip]

I also purchase my computer on December 31st  with an International Visa card from Vietnam. I had my order confirmation sent to my mailbox and did not receive any message said that my order could not go through so far. Will I get the same message as Xbcai?

If I can not find any USA credit card that can replace my international card for this order  . Can I cancel my order without 15% fee? I need to know this soon so that I can start to look for other places to buy a new laptop rather than waiting for the Lenovo that I order come.