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10 Posts

03-16-2017

FR

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  • Message 1 of 18

International warranty Service denied

2017-03-16, 12:49 PM

I purchased my laptop from Bangalore,India August,2016.Three months later the laptop's touchpad stopped working.Lenovo company sold the product on Internation warranty service for one year.Inspite of complaining to Lenovo in France and India.They least bothered to provide any service.Please don't cheat or be so careless with poor like me.

-KathikJeeva

 

Admin note; attachment containing private information removed to avoid possible abuse

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10 Posts

03-16-2017

FR

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  • Message 2 of 18

Re: International warranty Service denied

2017-03-16, 12:50 PM

Please reply to my mail address **** if there is any development in this matter.

Admin note; email address edited to prevent the spambots from gathering it

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6 Posts

03-16-2017

TM

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  • Message 3 of 18

Re: International warranty Service denied

2017-03-16, 20:31 PM

sorry,

 

anyone can guide me how to post a new topic here, I can't find, so I have to use your space

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7946 Posts

09-04-2014

SK

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Re: International warranty Service denied

2017-03-20, 9:09 AM

Hello vicky22, welcome to the Community,

 

As you have been able to verify that you do have IWS you need to contact support in the country where you currently are and request to open a support case for your touchpad.  French support will be unable to open a support ticket for you in India and vice versa.

 

Andy

 

English Community Administrator
Lenovo eServices

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10 Posts

03-16-2017

FR

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  • Message 5 of 18

Re: International warranty Service denied to Admin

2017-03-20, 20:10 PM

Sir,

Please note that the problem persists from the month of october,prior taking to Lenovo in France.I sought the help of Lenovo in India and they told me to take the help lenovo of france.My International warrany is just getting denied  between india and france.Till now i haven't got any service.

 

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10 Posts

03-16-2017

FR

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  • Message 6 of 18

Re: International warranty Service denied

2017-03-20, 20:13 PM

I have no idea how to do it,I have mailed Lenovo France many times,astonishingly they told that there is no IWS for the product and they cannot service the product.I am lost with hope no idea what to do

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7946 Posts

09-04-2014

SK

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Re: International warranty Service denied

2017-03-22, 15:16 PM

Excatly which product is this in regard to and when did you last contact support in France?  It's always better to call in such situations.

 

Please do not post any private information such as email addresses or serial numbers; just the system type please.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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Please don't ask me questions by Personal Message; questions belong in the forums.
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10 Posts

03-16-2017

FR

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  • Message 8 of 18

Re: International warranty Service denied

2017-03-22, 16:22 PM

Sir,

I tried calling them but there is noone to answers my call and lot of  redirects are annoying.Product name:Lenovo Ideapad 300.Please find the invoice of laptop purchase for more details.

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7946 Posts

09-04-2014

SK

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Re: International warranty Service denied

2017-03-23, 15:44 PM

Unfortunately there is no information to help me find out exactly which system you have. Do you have a 300-14ISK or another system, it would also be useful to know the first four digits of the product ID.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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Please don't ask me questions by Personal Message; questions belong in the forums.
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10 Posts

03-16-2017

FR

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  • Message 10 of 18

Re: International warranty Service denied

2017-03-23, 17:42 PM

Please find the snapshot of my product description attached in the png file

Admin edit; attachment deleted; contained serial number which is private information and should never be posted in a public forum as previously stated.

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