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8 Posts

12-29-2014

Lithuania

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  • Message 1 of 8

International warranty services in Europe

2014-12-29, 15:30 PM
I bought Lenovo Yoga 2 13 in China from official store, I have warranty in China (shows that I have it on their official website). After five months I started to face problem with keyboard, some of the keys are not working. I am not in China at the moment, but in Europe (exactly in Lithuania), so I want to fix it there. So I contacted service center China and they said call to the support center in Lithuania. But when I called to the support service in this country they said that they do not accept laptops bought in China and the center in Germany will not even consider repairing my laptop. They did not even ask model, serial number or anything. Moreover, I asked what should I do and they do not know anything!!! 
Nevertheless, I checked the official websites where it is mentioned that I can use international warrant services in the whole world included Europe. 
Can you help me with that? I feel like the people in Lithuania just do not want to deal with this even they have to. It is disappointing and I do not feel that this is the quality of services of international well known brand should be. 
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34 Posts

11-28-2014

Tracy, california

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Re: International warranty services in Europe

2015-01-07, 1:27 AM

Hi there Karolis ,  sorry to hear your predicament with the issue on you laptop, with regard to international warranty it will apply if the unit is released to the specific country,  i already went ahead and checked the international warranty for your laptop and unfortunately yoga 2 13 ibelieved wasnt released there. here's some numbers ive found and maybe you're near to one of these country on the list .

 

Contact List

  • Country / Region Contact Number
  • Austria 0810 151 500
  • Belgium +32 27007377
  • Bulgaria 359-2-9632914; 359-2-9889171
  • Canada 1-877-4Lenovo (1-877-453-6686)
  • Chile 1230 020 0173 or 800530008
  • China 400-810-8888 for Notebook ,800-810-8888 for Desktop
  • Colombia 01800 5182433 (Toll Free) 3207635 (Standard Charges Apply)
  • Croatia 8000521178 +385(01)6403 868
  • Cyprus 80092529
  • Czech Republic 840-110126 (Standard Charges Apply)
  • Denmark +45 89881536
  • Estonia +372 616 0000
  • Finland +358 80094439
  • France +33 243166035
  • Germany 01805-366-869
  • Greece 0080044149702 (Toll Free) +30 210 94 90 591 (Standard Charges Apply)
  • Hong Kong (852) 35168977
  • Hungary 06-23-880-319
  • Iceland +354 5697777
  • India Primary:1800-419-7555(Tata), Secondary:1800-3000-5366(Reliance), Email: http://support.lenovo.com/in/hi/emailsupport
  • Ireland 1890 928860
  • Israel 1809258990
  • Italy 199751926
  • Japan 0120-000-817
  • Kazakhstan +77273231427 (Standard Charges Apply)
  • Latvia +371 6601 3003
  • Lebanon +961-1-485650 ext. 113/115/131
  • Lithuania +370 5205 4997
  • Luxembourg 35224871611
  • Macau 0800 807
  • Malaysia 1-800-22-0116
  • Malta +356 21 422988
  • Netherlands 0900-654-654-0 (€ 1 per gesprek)
  • Norway +47 81000017
  • Philippines 180089086389 (Domestic Toll Free) 180014410659 (International Toll Free)
  • Poland 0048222954950;0048-221168656
  • Portugal +351 707500137
  • Qatar 97440203800
  • Romania +4-0074-272-6843
  • Russia +7-495-240-8558 (Standard Charges Apply)
  • Saudi Arabia 800 85 000 52(Standard Charges Apply)
  • Singapore 18008185219
  • Slovakia 0800 197-462
  • Slovenia 0038 615202768
  • South Africa 010-5906704 (Standard Charges Apply)
  • Spain +34 902570921
  • Sweden +46 (0) 775757411
  • Switzerland 0848 000960
  • Taiwan 0800-000-702
  • Turkey 0212-9120134 (Standard charges may apply)
  • United Arab Emirates 800035702810(Standard Charges Apply)
  • United Kingdom 0333-777-3991 (National Rate)
  • United States 1 877 453 6686
  • Vietnam 120-11550 (Toll Free) +(84) 8 3521 8000 (Standard Charges Apply)

 

Dont fake the funk............
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2 Posts

01-25-2015

Germany

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Re: International warranty services in Europe

2015-01-25, 11:06 AM

Hi, I have almost the same problem as you had.

 

same yoga 2 13 bought in China. Black screen after 2 months usage

send back to Germany service center. they did not consider to repair it... 

 

It was really annoying .The Chinese after sales center told me twice that this computer is under the coverage of IWS in Europe. I guess they do have communication problem inside the corporation

 

would like to ask you how did you deal with it later on. 

 

Thanks 

 

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3 Posts

12-17-2018

Hungary

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  • Location: Hungary
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  • Message 4 of 8

Re: International warranty services in Europe

2018-12-18, 20:20 PM

I have an issue with a Lenovo Explorer VR headset which I got from Spain. I tried to contat the hungarian Lenovo but I got only negative feedback. The number you listed here is not available anymore. May I ask for your help?

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11206 Posts

09-04-2014

Slovakia

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  • Message 5 of 8

Re: International warranty services in Europe

2018-12-19, 19:59 PM

Hello Lapidus, welcome to the Community,

 

Could you please post the number you called in order that we can verify it and then, if necessary, report the issue to the appropriate team.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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3 Posts

12-17-2018

Hungary

18 Signins

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  • Registered: ‎12-17-2018
  • Location: Hungary
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  • Message 6 of 8

Re: International warranty services in Europe

2018-12-19, 20:19 PM

Hello Andy,

 

Thank you for your fast response

I tried these:
+36-23-880-319 (from the post above)

+36-23-801-729 (from lenovo.hu, on the warenty related page, named as "report product" )
+36-23-999-704 (from lenovo.hu, on the warenty related page for Lenovo/Motorola, I tried this since AR, VR and Smart products are bundeled on lenovo.hu)

I would be happy if I could skip the loop of sending the VR headset (also controllers included) to Spain and getting the new one/repaired one again trough Spain.

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11206 Posts

09-04-2014

Slovakia

32967 Signins

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  • Location: Slovakia
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  • Message 7 of 8

Re: International warranty services in Europe

2018-12-20, 8:35 AM

Thanks for the information. Are you saying that when calling all of those numbers you received a message that the number was unavailable or just one of them, previously you only referred to, my interpretation, one number?

 

edit: the correct number is +36-23-801-729

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


Using Browser Search to find your answers in Lenovo and Moto Community
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3 Posts

12-17-2018

Hungary

18 Signins

68 Page Views

  • Posts: 3
  • Registered: ‎12-17-2018
  • Location: Hungary
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  • Message 8 of 8

Re: International warranty services in Europe

2018-12-20, 18:55 PM

I was talking about +36-23-880-319. I tried the two other numbers as a plan B.

Anyhow I will try again +36-23-801-729 tomorrow.

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