12-08-2011 03:51 PM - last edited on 12-08-2011 03:57 PM by JaneL
I bought an extended warranty on february 26 2009 for my laptop. The invoice from lenovo says, it is a "THKPLUS TP 3YR PICKUP DEPOT" ( i have a copy of the invoice). Not even in one place of the invoice does it say that the warranty starts from 2008, but after a lengthy discussion with Tech support, warranty and sales departments, they tell me, that sales person who sold me this warranty sold me a wrong warranty and the warranty actually starts by 2008 and has already ended in february of 2011. I have had some issues with the laptop in the past and when ever i call them , they were never able to trace my warranty and always said that they were going to do a "One time exception" to fix this problem . But they never have seemed to fixed this issue. I am appalled at the lack of professionalism and customer service from an organisation of lenovo's stature.
Anyways, i have already started shopping for attorneys to handle my case. Even though this warranty is not worth of what am going to spend on the attorneys, i am deeply frustrated by the amount of time i have spent waiting over the phone for the customer service guys to fix my warranty. Hence i dont really with going ahead with the case.
I wanted to give a one last try to see if people in forums can help me out. I sincerely hope lenovo will fix this issue before i take this issue against them legally.
Note from Moderator: A comment which violated the forum rules was removed.
12-08-2011 04:25 PM - edited 12-08-2011 04:25 PM
Wow, you guys are super fast in fixing a message which can turn against you but care less to help the customer who has spent money and time buying and worrying about your product.
12-08-2011 04:42 PM