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07-24-2020

US

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Issue with case manager. Case #40BT4QC

2020-07-24, 16:43 PM
Hello, I’m having an issue with open case number 40BT4QC I have been contacted by a case manager as the machine is beyond repair and is covered under my ADP warranty I am not satisfied with the approach for replacement. Also, the agent (Chindima) is incredibly rude and someone I will no longer tolerate speaking with. I would like to escalate this to a complaint as well as having a new case manager assigned to me ASAP
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8227 Posts

09-04-2014

SK

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Re:Issue with case manager. Case #40BT4QC

2020-07-24, 18:10 PM

Hello @Mb786  welcome to the Community,

 

Please help me to understand your complaint. As I see it your system was damaged beyond economical repair after falling from a balcony and in accordance with the terms of the Accidental Damage Protection (ADP) you wisely purchased for the machine, in case of such an eventuality, it is being replaced with a brand new, could actually be refurbished but isn't, exact same model 20LD0017US?

The terms for ADP can be found on https://support.lenovo.com/sk/en/solutions/ht101049, I believe the version (English) ADP Services Agreement – US Purchased After May 1, 2015 is correct for your instance and applicable here.
 

 

Andy

 

English Community Administrator
Lenovo eServices

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