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1 Posts

01-02-2009

USA

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-03, 2:08 AM

I sent a message to Tim_Lenovo on January first, then got an answer and replied to him on January 12th answering one question concerning my adress. I live in Detroit, Michigan. Should I just be patient and wait a little longer?

 

Thank you for your support!

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8 Posts

12-27-2008

Portsmouth, NH

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-03, 2:16 AM
I emailed Tim my info about a month ago and haven't heard from him.  Are people getting their replacement keyboards without hearing back from Tim?  Maybe I just need to email him again.
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3 Posts

01-15-2009

China

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-03, 16:09 PM

I PMed Tim  a week ago, without heard back either. :mansad:

I think maybe he is too busy to look aftre here...

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10 Posts

12-06-2008

Austria

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-03, 17:30 PM
Got my keyboard for T400 today. It is definitely better than previous one. Thanks Tim.
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287 Posts

11-26-2007

Raleigh, NC

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-03, 19:05 PM

Hello everyone,

I'm glad to see some of our overseas customers are receiving their keyboards!

 

For those in the U.S., everyone who has received a PM confirming receipt of their information before the date/time of this post has had their keyboard shipped! They were shipped on Monday the 2nd via 2-day air, so you should receive your keyboards by tomorrow.

 

Canadians - I'm sorry to say your keyboards will take a little longer, but they are en-route. If you have received a PM from me before this post, it will take a couple weeks for your keyboards to arrive.

 

For those outside the U.S. & Canada - As you can see some keyboards are starting to arrive, but these will only be for those who received a response from me before January 7th. The next group of people will be processed shortly, due to the relatively small numbers.

 

Again I apologize for the delays for those outside the U.S., but unfortunately I have to do my best to work within the system ;)

 

I'll be going through my PM's shortly and those in the U.S. & Canada should be processed in short order, since we have a bulk of keyboards on hand here.

-----------------------------------
Tim Supples
Lenovo Social Media

Got a question? Don't PM me, post it on the forum!
Lenovo Blogs
X60 Tablet SXGA+ primary, Z61p fully loaded workhorse
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14 Posts

02-02-2009

Virginia

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-04, 3:57 AM

Hi to all,

 

can anyone tell me the what's the difference between the keyboards in those two tables?
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-71050

 

I'm particualry interested in U.S. English (International, with a Euro symbol) keyboard, but now I don't know what to choose...Too many FRUs (42T4027; 42T4091; 42T396; 42T3234; 42T3298; 42T316)...

 

Thanks!

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3 Posts

02-04-2009

new york

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-04, 15:05 PM
Hi Tim,

I'm sure you're inundated with requests, sorry to add one! I'd like to receive an email in re replacing my T400 keyboard. It's brand new but soft(er).

Thanks in advance!

And to everyone on this forum, you make a great community! Thanks for the invaluable advice and info!
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99 Posts

08-24-2008

PT

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-04, 17:29 PM

Hi,

 

My W500 arrived at December/4.

When I ordered it, I was well aware of the flex problem.

I didn't think it would affect me as I am a long time very light typist.

Anyway, because I could get the W500 for 300€ less across the border in Spain, I ordered it from Spain and also a portuguese replacement keyboard.

 

I carefully chose the NMB hard plated keyboard of the previous version, 42T3160, even before knowing which keyboard I would get, since I wanted a portuguese one.

 

Obviously, my W500 arrived with exactly the same keyboard, the hard plated NMB, only spanish.

I immediatly noticed a few problems: some flex in the Left Shift region and particularly an annoying rattle at the ESC key, the PgUp/PgDown keys and at the arrow keys at bottom.

 

When the 42T3160 keyboard arrived, I replaced it and had nearly the same problems.

I managed to get rid of the rattle of the arrow keys.

However, I still have rattle at PgUp/PgDown, ESC and flex on the Left Shift. 

 

1)

W500 4062-2XG

 

2)

No.

They used to be prohibitively expensive for a portuguese pocket.

 

3)

Never had a ThinkPad myself.

I can say, however, that we have some really cheap notebooks at my office, and I never, never seen such an annoying thing as this rattle I have at the extreme left and right ends of this keyboard.

 

This rattle is very annoying, it is making my typing moves less sure.

I've been using computers daily for over 20 years and I'm usually not picky about input devices.

 

The same goes for the rest of the bottom part of the case. I hear cracks almost everywhere.

Just to counterbalance, I love the touchpad, particularly the buttons, and never seen such a solid display case.

 

4)

I have two equal hard plated keyboards now (spanish and portuguese).

The other day, I opened it again and tried to sit the keyboard again to see if I had better results.

 

My findings is that the keyboard would only sit at the left FN key or at the right arrow keys if the palm rest exerted pressure there.

By itself, the keyboard does not sit, it stays lifted.

 

So, I don't think this is a problem of the keyboard back plate not being stiff.

I just think there might be something on mine (perhaps also on others) that lifts the keyboard at the bottom center and stops it from sitting and the extremities.

I tried in vain to find what it was. I suspected the antenna wires of the wireless card at top center, suspected the area of the 3G card at left, but nothing.

 

Right now, I have put some rubber patches of 1mm thickness at several areas, and now my keyboard does not rattle.

It was one bellow Backspace, one bellow Right Shift, one bellow F1 and a 5mm or so thick rubber bellow Left Shift.

 

It does not rattle, but it's not right either.

It took me one hour just to sit the keyboard with the rubber patches, and it will take me that time again if I have to do it again.

Also, the palm rest, which is fully connected to the keyboard does not sit perfectly, it appears to be 0.5mm lifted at both left and right near the keyboard.

(BTW, the palm rest never appeared to be correctly seated, maybe that's why I hear so many cracks).

 

I have two keyboard already, both with stiff back plates.

I don't want a third one.

However, I think this is a problem with the assembly and which probably does not affect only me.

Something does not let the keyboard sit perfectly at both ends.

 

I would appreciate any help.

 

Miguel

Message Edited by migle on 02-04-2009 05:59 PM
W500 4062-2XG Gentoo Linux 64
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8 Posts

12-27-2008

Portsmouth, NH

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-04, 17:50 PM

I received my keyboard today, thank you, Tim and Lenovo!  Great customer service!

 

 

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1 Posts

01-15-2009

oklahoma city

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Re: Keyboard Flex discussion - T400 / T500 / W500 ThinkPad customers

2009-02-04, 18:30 PM

Received my replacement keyboard today via FedEx and installed it. It's excellent - just what I was expecting. The feel is far better than the original "weight savings design" keyboard that came with my T400.

 

Thanks Tim,

 

Ramey

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