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06-15-2020

IN

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  • Message 1 of 5

LAPTOP UNDELIVERED EVEN AFTER 6 MONTHS

2020-07-03, 6:14 AM

Dear Team lenovo,

 

I HAVE ORDERED A YOGA C640 ONLINE PORTAL , ORDER NO. 4290001001 ON JANUARY 27 2020, I WAS ASKED TO WAIT FOR 4 WEEKS AS IT WAS A CUSTOMIZED ONE. I WAS HUMILIATED 

FOR 6 LONG MONTH CITING PANDEMIC AND LOCK DOWN WITHOUT MENTIONING THE ACTUAL STATUS OF MY ORDER . I HAVE COMMUNICATED TO ND COMMERCE, LENOVO SUPPORT, WITH MORE THAN A DOZEN EMAILS,WITH USELESS AUTOMATED REPLY . EVEN MAILED TO MR. ALEX FU ONCE... BUT NO RESPITE. HAVE BEGGED FOR REFUND, IF NOT POSSIBLE FOR DELIVERY, NO RESPONSE...SHAMELESS. LENOVO JUST INTROSPECT IN TO THE ISSUE AND GET MY LAPTOP DELIVERED ASAP. EVEN THEY CHANGED MY ORDER NO 4294659282 TO 4290001001 FOR REASON UNKNOWN.

 

Dr J PREM GEOVANNI, 

MADURAI

TN

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2 Posts

07-03-2020

US

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  • Message 2 of 5

Re:LAPTOP UNDELIVERED EVEN AFTER 6 MONTHS

2020-07-03, 14:38 PM

OH MY GOD.

 

By looking at your situation I don't think mine will be delivered in the upcoming few months.

 

I have ordered my laptop on 20th May 2020. They are saying it will be delivered by 27th July 2020. But now I am losing hope that it will.

 

I think you should take this over twitter. They have a better response rate.

 

I am never ever going to buy a Lenovo laptop.

 

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1 Posts

04-09-2017

IN

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  • Message 3 of 5

Re:LAPTOP UNDELIVERED EVEN AFTER 6 MONTHS

2020-07-06, 15:49 PM

OMG.

 

Even I ordered on 10th may 2020. They are keep on pushing estimated shipping date. As per the last mail its 28th July 2020 is the estimated shipping date. But am loosing hope on Lenovo. I have posted on twitter but no response from nobody.

 

Worst experience with Lenovo

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9075 Posts

09-04-2014

SK

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  • Message 4 of 5

Re:LAPTOP UNDELIVERED EVEN AFTER 6 MONTHS

2020-07-06, 17:22 PM

Hello @JPgeovanni welcome to Community,

 

I was able to find your order and saw a notice against it stating "Customer Action" and am awaiting confirmation of what that exactly means, my speculative thought would be that when the order was changed you were notified along with a request for confirmation?? Perhaps you could check your email? As stated, pure speculation but am awaiting an update.

 

Andy

 

English Community Administrator
Lenovo eServices

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2 Posts

06-15-2020

IN

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  • Message 5 of 5

Re:LAPTOP UNDELIVERED EVEN AFTER 6 MONTHS

2020-07-08, 14:21 PM

Greeting Mr. Andy

   I am sorry that i couldn't get back to you , the latest reply from Mr Pearl 

 

"' Pearl A via sendgrid.net  

Sat, Jul 4, 11:41 AM (4 days ago)

to me

 

Dear Customer,

 

Greetings from Lenovo!

 

Thank you for your purchase on our online store.

 

Your query has been processed and forwarded for an internal check. We will assist you with a suitable resolution shortly. Please allow us some time to address your concerns.

 

We regret any inconvenience caused. We will attempt to solve this as soon as possible.

 

Thank you again for your email.""

 

As of now i had not received any reply, How bland was the reply after a waiting period of six months?

I request the Lenovo support to look in to the matter for a swift solution

I have attached the email compilation received so far, just go through and appreciate how they (NDSL INDIA) have mastered in the art of dodging

Regretfully

Dr Prem geovanni J

 

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