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3 Posts

02-27-2008

Novato, California

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LENOVO CUSTOMER SERVICE

2008-02-28, 4:30 AM
I'm at the end of my rope with Lenovo and its Customer Care Dept. I was initially given the run-around about a warranty repair and told the warranty had expired; it hadn't but all I had was the dated credit card receipt for the purchase date which was not "acceptable"  proof. I was forced to chase around for other documentation, pay addtional money to fax this info to Lenovo (I was told they had no mailing address for correspondence), told that the authorized service locations in my area could not be provided on the phone and were available online (a great response for a customer with a broken laptop), make repeated phone calls to Lenovo, etc. Almost five(5) weeks have elapsed since my first fax correspondence and I have heard nothing. There's no point calling customer service because all I get is the run-around. It does NOT take five weeks to review correspondence and documentation and make a decision.   I've read quite a few posts regarding the poor level of service from Lenovo and the nightmares customers have experienced. Has anyone had any success? Is there really no address for correspondence as I was repeatedly told? 
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8095 Posts

11-19-2007

US

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Re: LENOVO CUSTOMER SERVICE

2008-02-28, 15:05 PM
Welcome to the Lenovo forum :smileyhappy:
 
Sorry to hear about your experiences thus far.  Can you send me a private message with your contact information, system model and serial number and we can try to help you get this solved.
 
It sounds like you still need some help getting the warranty activated?   I understand when you don't have access to a computer that works to connect to the internet, why you would need assistance over the phone finding a local service alternative.  Sorry to hear you didn't receive that help.
 
Now that your online, and posting to the forum, perhaps the online tools would be useful to you?
 
CLICK HERE for the link to the web page to help you find the service provider near you.
 
I'll look for you private message (little envelope icon at top of the page) so I can help you with your warranty entitlement.
 
Thanks for sharing.
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1 Posts

04-13-2008

bangalore

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Re: LENOVO CUSTOMER SERVICE

2008-04-13, 4:25 AM
I bought this Y500 7761 3AQ laptop almost a year back (21 Apr 2007). When i press the ONE BUTTON RECOVERY, this loads a faulty Vista Operating system. ( the start button doesnt work), i contacted the customer care for lenovo, but they said that the warranty has expired, though the warranty is still there for this product. The service center people say they cant service my laptop untill they get a CASE ID. I have been calling the lenovo customer care for this and they keep giving all the reasons they have instead of trying to get the problem solved. My warranty period for my laptop is going to expire next week. I want my laptop to be fixed as soon as possible. Hope to get some contact information regarding this.
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1 Posts

08-06-2008

Asansol PIN - 713304 West Bengal

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Re: LENOVO CUSTOMER SERVICE

2008-08-06, 15:43 PM
Hello

My sister's daughter Miss Ananya Ghatak who is a M.Sc. student at BHU purchased a Lenovo Lap Top in the month of May,2008. Code No. furnished from your end is RED358715019127 dt. 21.5.2008. May I request you to know about the status of waranty and gift to be sent for such purchase. Our e-mail address is <snip>. Thanks.


Mod removed e-mail address
Message Edited by Tim_Lenovo on 08-11-2008 09:07 AM
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1 Posts

03-25-2009

Florida

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Re: LENOVO CUSTOMER SERVICE

2009-03-25, 4:51 AM
I too am haveing issues with my warrenty running out early. I purchased my laptop in May of 2008 I have the purchase receipt and the check I payed for the laptop with. All dated for may but according to Lenovo my warrenty runs out in march. My laptop has had many issues such as Lenovo program wiping windows programs off the laptop and programming issues that slow the laptop down to a crawl. My power brick has also burned out twice now and due to no misuse on my part the cord keeps shredding where is meets the laptop. Right now my laptop which has a better processor, better video card, and a higher quality and quantity of RAM runs 4 times slower then my 4 year old Emachine desktop that only has 1.5 GB of RAM compared to my Lenovo's 4GB of RAM. The un responsivness of the Lenovo customer care to my complaints over the phone is getting frustrating and half the time the internet on my laptop will not work.
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3 Posts

02-27-2008

Novato, California

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Re: LENOVO CUSTOMER SERVICE

2009-03-25, 5:45 AM
This business of the expired warranty is a typical Lenovo response. Your receipt, dated May, 2008, is the date your warranty started; the date Lenovo is insisting upon is the date the laptop left their warehouse. This is absolute nonsense because no other manufacturer begins a warranty when merchandise leaves the warehouse. The warranty goes into effect when the customer buys the product. Just keep that receipt as proof and continue maintaining the correctness of the date on your receipt. Their response is part of the game.  I ultimately got help by exploring every available means of communication and contact. I used the address on the website to write a letter to headquarters. I used the Lenovo community and the web site and wrote e-mails to every possible place and forum. I finally got an e-mail response from a Lenovo employee who monitors the websites. This, in turn, got me in contact with someone who started working with me. It took me an incredibly long time to convince Lenovo of the problems and their responsibility for a laptop that was under warranty -- but it happened. The customer service via telephone is hopeless. They'll tell you anything just to get you off the phone. As you continue to pursue this, be sure to keep a record of contact dates, names, e-mails, etc. so you can validate that you have done everything possible to contact them and resolve the problem between now and May, 2009 when your warranty really does expire.
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21115 Posts

12-20-2008

Australia, Melbourne

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Re: LENOVO CUSTOMER SERVICE

2009-03-30, 12:32 PM
Actually Dell does it too. But lack of local customer support in some places is a frustrating experience for customers.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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9380 Posts

11-27-2007

SK

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Re: LENOVO CUSTOMER SERVICE

2009-12-02, 5:21 AM

Andy  

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Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

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9380 Posts

11-27-2007

SK

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Re: LENOVO CUSTOMER SERVICE

2009-12-24, 8:09 AM

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

de.gif  Deutsche Community   es.gif  Comunidad en Español  uk.gif  English Community ru.gif Русскоязычное Сообщество

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21 Posts

12-25-2009

Pleasant Hill

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Re: LENOVO CUSTOMER SERVICE

2009-12-25, 1:15 AM

There is no such thing as Customer Service in LENOVO. It's just ridiculous. It does not even have a support chat, does not have repair order section. It has the worst customer service ever, if hardly exists. It has warranty plan, but for what? if you literally can't do anything with warranty..

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