Hello

My sister's daughter Miss Ananya Ghatak who is a M.Sc. student at BHU purchased a Lenovo Lap Top in the month of May,2008. Code No. furnished from your end is RED358715019127 dt. 21.5.2008. May I request you to know about the status of waranty and gift to be sent for such purchase. Our e-mail address is <snip>. Thanks.


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I too am haveing issues with my warrenty running out early. I purchased my laptop in May of 2008 I have the purchase receipt and the check I payed for the laptop with. All dated for may but according to Lenovo my warrenty runs out in march. My laptop has had many issues such as Lenovo program wiping windows programs off the laptop and programming issues that slow the laptop down to a crawl. My power brick has also burned out twice now and due to no misuse on my part the cord keeps shredding where is meets the laptop. Right now my laptop which has a better processor, better video card, and a higher quality and quantity of RAM runs 4 times slower then my 4 year old Emachine desktop that only has 1.5 GB of RAM compared to my Lenovo's 4GB of RAM. The un responsivness of the Lenovo customer care to my complaints over the phone is getting frustrating and half the time the internet on my laptop will not work.

This business of the expired warranty is a typical Lenovo response. Your receipt, dated May, 2008, is the date your warranty started; the date Lenovo is insisting upon is the date the laptop left their warehouse. This is absolute nonsense because no other manufacturer begins a warranty when merchandise leaves the warehouse. The warranty goes into effect when the customer buys the product. Just keep that receipt as proof and continue maintaining the correctness of the date on your receipt. Their response is part of the game.  I ultimately got help by exploring every available means of communication and contact. I used the address on the website to write a letter to headquarters. I used the Lenovo community and the web site and wrote e-mails to every possible place and forum. I finally got an e-mail response from a Lenovo employee who monitors the websites. This, in turn, got me in contact with someone who started working with me. It took me an incredibly long time to convince Lenovo of the problems and their responsibility for a laptop that was under warranty -- but it happened. The customer service via telephone is hopeless. They'll tell you anything just to get you off the phone. As you continue to pursue this, be sure to keep a record of contact dates, names, e-mails, etc. so you can validate that you have done everything possible to contact them and resolve the problem between now and May, 2009 when your warranty really does expire.

Actually Dell does it too. But lack of local customer support in some places is a frustrating experience for customers.

There is no such thing as Customer Service in LENOVO. It's just ridiculous. It does not even have a support chat, does not have repair order section. It has the worst customer service ever, if hardly exists. It has warranty plan, but for what? if you literally can't do anything with warranty..