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01-03-2021

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LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-03, 5:31 AM

Well, the title is pretty self-explanatory. I wanted to cancel my order since I saw a three-month delivery time, talked fruitlessly with service representatives multiple times to get my custom X1E3 order canceled, turned out it could NOT be canceled because it was a holiday in China, and as such, a supervisor redirected my package to a Lenovo facility with a UPS tracking number of 1ZV6292VD313527183.

After talking with another representative saying that it would take weeks to get my refund back, I decided to issue a chargeback with my bank as I desperately needed that money, and decided that was that.

 

Until I got a letter from Lyon Collection Services dated December 21st, 2020, stating that I still owed Lenovo $1943.56, EVEN AFTER THE UNIT WAS RETURNED TO THEIR POSSESSION. 

 

What's going on here? Why am I being hounded by debt collectors in the middle of a pandemic even after I returned everything??? I'm never ordering from Lenovo again... I literally never touched the laptop. It never entered my premises. It was REDIRECTED TO A LENOVO FACILITY. I've no idea what I'm going to do to handle this right now...

Just one of the many conversations I've had with Lenovo customer support: https://imgur.com/a/zgFaRVX

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1 Posts

01-02-2021

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Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-05, 4:48 AM

Wow. Your story is even worse than mine.

 

18 months ago, I ordered a laptop. Lenovo sent me an empty box instead. After I called and sent photos, customer service agreed to refund my payment.

 

They didn't meet their promised timeline, so I talked to my CC company, which charged it back to Lenovo. Based on a later email from Lenovo, I thought all was well.

 

Now, 1.5 years later, I got a letter from Lyon Collection Services, demanding I pay up.

 

I called CSR, which said they are powerless, so I need to call AR.

I called AR, which said they are powerless, so I need to email CSR.

I emailed CSR, which said... they've emailed AR for me.

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9812 Posts

09-04-2014

SK

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Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-05, 15:04 PM

Hello @January_Breeze 

Could I ask that you post the original order number please in order that I might pass it along to the appropriate team to look into your situation and establish exactly what the situation is.

 

Thanks

 

Andy

 

English Community Administrator
Lenovo eServices

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8 Posts

01-03-2021

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Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-05, 16:56 PM

Hello @Andy_Lenovo

 

Sure, the order number is 4296295957.

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8 Posts

01-03-2021

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Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-07, 15:16 PM

Hello @Andy_Lenovo, is there anything else that I need to do?

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9812 Posts

09-04-2014

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Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-07, 19:38 PM

Hello @January_Breeze 

I'd like to say no but I am reliant upon others, who are pretty efficient, but should there be an imminent deadline please don't miss it on my account or at least protest it and point them to this topic.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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8 Posts

01-03-2021

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Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-13, 20:17 PM

Hello @Andy_Lenovo 

 

Thank you for the heads up, I did that. Are there any updates on my case?

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8 Posts

01-03-2021

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Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-15, 21:00 PM

@Andy_Lenovo in case anything happens to the UPS website, I took the liberty of saving the UPS tracking information and proof of delivery as PDFs.

First File - Tracking Data and Shipment Progress

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8 Posts

01-03-2021

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  • Message 9 of 10

Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-15, 21:00 PM

@Andy_Lenovo in case anything happens to the UPS website, I took the liberty of saving the UPS tracking information and proof of delivery as PDFs.

Second File - Proof Of Delivery

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8 Posts

01-03-2021

US

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  • Message 10 of 10

Re:LENOVO NIGHTMARE - SENT DEBT COLLECTORS AFTER ME AFTER I RETURNED MY LAPTOP IN MIDDLE OF PANDEMIC

2021-01-15, 21:04 PM

@Andy_Lenovo 

Third-party data host backups for UPS Shipment Data:

Google Drive:
https://drive.google.com/drive/folders/1J40LQe5VNXJ_STuyFo5mzpZA_JDcbMYX?usp=sharing

Mega.nz:
https://mega.nz/folder/3AYUWZQS#sikX8_qsLZk0mzFkJmPYog

 

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