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4 Posts

11-20-2020

United States of America

17 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎11-20-2020
  • Location: United States of America
  • Views: 30
  • Message 11 of 15

Re:Laptop is stuck at repair depot for warranty fix with no end in sight

2020-12-28, 17:18 PM

I can't believe this..im going through the same thing. I just want my laptop back even if it's not repaired.  Is there some way we can get a lawyer

This is unacceptable. Lenovo not even acknowledging this problem. I even paid for 1 year accident insurance.  There's got to be something we can do?

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2 Posts

12-05-2020

United States of America

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎12-05-2020
  • Location: United States of America
  • Views: 10
  • Message 12 of 15

Re:Laptop is stuck at repair depot for warranty fix with no end in sight

2020-12-29, 14:46 PM

Just an update, I got an email that it was being looked at by a text a couple of days before Christmas, and yesterday I got a shipping notification that my laptop was coming home. Should arrive today. So that was just under 8 weeks total without it.

 

Pretty horrible that the reps have zero insight into the repair center specifics. (Would have chosen better words but then my post would have been flagged)

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5 Posts

11-25-2020

United States of America

5 Signins

25 Page Views

  • Posts: 5
  • Registered: ‎11-25-2020
  • Location: United States of America
  • Views: 25
  • Message 13 of 15

Re:Laptop is stuck at repair depot for warranty fix with no end in sight

2020-12-29, 21:38 PM

Original poster here to report that my laptop was returned yesterday! Two full months from the date I sent it in. So far, it works. I hope the rest of you get yours back soon, too. 

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6 Posts

12-18-2020

United States of America

4 Signins

35 Page Views

  • Posts: 6
  • Registered: ‎12-18-2020
  • Location: United States of America
  • Views: 35
  • Message 14 of 15

Re:Laptop is stuck at repair depot for warranty fix with no end in sight

2021-01-04, 3:03 AM

My laptop (purchased in August) was delivered to the Depot on Dec 5, and then went silent. I finally got an update that they had accepted it on Dec 31st and created a work order. 

 

I've literally given up on getting it back, and have already replaced my brand new laptop with a newer Dell since I kind of need it for work.

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4 Posts

11-20-2020

United States of America

17 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎11-20-2020
  • Location: United States of America
  • Views: 30
  • Message 15 of 15

Re:Laptop is stuck at repair depot for warranty fix with no end in sight

2021-01-05, 22:39 PM

Unacceptable 

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