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davetay
Paper Tape
Posts: 1
Registered: ‎03-31-2016
Location: SG
Views: 158
Message 1 of 1

Lenove Quality and service is diving

Hi Lenovo,

 

It is true that the gaming laptop cannot last for less than 18 months? I'm very concern that your brand name is dropping fast due to the poor quality and service.

I bought a 64947000 model in Aug 15, it breakdown in Dec 16, and  the service centre, Opus IT almost 4 months to tell me that the parts replacement was 1,700.....woo that almost the price of new unit.

 

my question

1) is Levono liable to product Quality if it's a manufacturing defect and over the 1year warranty?

2) is the 3 months wait acceptable to Lenovo?

3) do levono perform realiability testing on your product? if yes, how can a laptop can last only less than 18 months, and btw, I'm not a heavy user.

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