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PC25
Paper Tape
Posts: 1
Registered: ‎08-22-2018
Location: US
Views: 549
Message 1 of 2

Lenovo Repair Service a joke?

Purchased a brand new ThinkPad X1 Carbon (6th Gen) 3 months ago from here. Had to push them to send the laptop to begin with. The laptop itself served its purpose until I had an unfortunate spill accident. The laptop went completely blank and dead instantly. I understand the warranty dosent cover the spill damage, however, the repair center quoted me $700 for the repair. Thats almost enough for me to buy a new laptop. When I asked for an itemized bill to show me how they generate this quote, they simply told me, that's impossible, this is a standard quote to fix my laptop. I asked to buy parts to repair it myself, they quoted me $1500. At this point, I felt like been trolled. I didn't even pay $1500 for the brand new laptop. Is this the quality of Lenovo's repair service? Basically Lenovo is telling me that if you spill damage your 3 mos old laptop, you should just toss it in the trash and buy a new one, too bad for you! First and last time lenovo laptop buyer.  Think twice before you buy a Lenovo laptop.

Administrator
Administrator
Posts: 5,150
Registered: ‎04-19-2012
Location: SK
Views: 467
Message 2 of 2

Re: Lenovo Repair Service a joke?

Hi @PC25,

 

Can you send me a private message with your serial number and machine type number?

 

I will have a look at this for you.




Miguel Gonzalez
Community Service Readiness, Spanish & Gaming Community Leader

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