02-13-2019 11:54 AM
Tldr: My cancellation request on un-shipped order was rejected so how do I return laptop without taking 15% restocking fee?
I want to return Thinkpad T580 that I ordered on Feb4th because I will be re-ordering it with different configuration. My order is not shipped yet (estimate date of shipping is Feb18th so I called CS to cancel my order and FS Reference Number was generated. After couple of hours . I got another email from Lenovo saying my return/cancel request is rejected because:
"In regards to your recent cancellation request for order 4####, one or more items are in production or have already shipped. As a result, we are unable to cancel the below item(s) at this time."
Lenovo return policy says that I need to pay 15% restocking fee https://www.lenovo.com/medias/returnpolicy.html?context=bWFzdGVyfHJvb3R8MzkxNXx0ZXh0L2h0bWx8aDRhL2g4...