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2 Posts

02-13-2019

US

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  • Posts: 2
  • Registered: ‎02-13-2019
  • Location: US
  • Views: 73
  • Message 1 of 1

Lenovo Return/Cancel Policy on un-shipped order

2019-02-13, 19:54 PM

Tldr: My cancellation request on un-shipped order was rejected so how do I return laptop without taking 15% restocking fee?

 

 

I want to return Thinkpad T580 that I ordered on Feb4th because I will be re-ordering it with different configuration. My order is not shipped yet (estimate date of shipping is Feb18th so I called CS to cancel my order and FS Reference Number was generated. After couple of hours . I got another email from Lenovo saying my return/cancel request is rejected because:

"In regards to your recent cancellation request for order 4####, one or more items are in production or have already shipped. As a result, we are unable to cancel the below item(s) at this time."

 

Lenovo return policy says that I need to pay 15% restocking fee https://www.lenovo.com/medias/returnpolicy.html?context=bWFzdGVyfHJvb3R8MzkxNXx0ZXh0L2h0bWx8aDRhL2g4Zi85NDM5NDMxNzUzNzU4Lmh0bWx8MjA0NzlkNzEzYjBhN2NlNDFhYWNmZWE3MGMxZWZiMmJlZDllYWFmYjRiZTI2N2FhYWFkNWU1ZmY0OWMzNzYxNw

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