Lenovo Support and EasyServ Depot Rock!! [ Edited ]

[DAF]

Well, after reading all the horror stories of the T61 Nvidia chip failure and the bad customer  and repair services from Lenovo, I was very concerned when my T61 failed to POST  while still in warranty. On 2/7/2012, I contacted customer service; answered some questions and was told that a box would be shipped to me. Received the box and shipped it to Lenovo the very next day (2/8/2012). Lenovo received, fixed and shipped my T61 back on 2/9/2012! Today, 2/10/2012 I received my T61 with a fresh new motherboard!!

In summary, it took 4 total days to contact Lenovo, ship the TP, have it repaired and returned back to me!!

Awesome service Lenovo!!! You Rock!!!

[tanujhanda]

I am really happy to know that  your notebook serviced and it is working fine.

You may contact the lenovo support center if you encounter any issue.

Kindly make your system devices and BIOS updated on time. Use ThinkVantage System Update software.

Best Regards,

Tanuj

[Cleo_Lenovo · Accepted solution]

DAF,

Thanks for your experience sharing. We usually don't post when we have a good service because that is what a business should provide. But we would write and complain anywhere we could when something is not as expected.

We certainly need to hear more about your type of story to balance the vibes here. I'm really glad that your T61 is fixed eventually.

Thanks for your support

Cheers,
Cleo